Gabrielle Umland
Henning,MN
Summary
Organized and passionate job seeker with a strong work ethic seeks entry-level position to contribute to team success and help achieve company goals.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Perham Health
Perham, MN
05.2024 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
Waitress
Vining Grill
Vining, MN
05.2023 - 08.2023
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Bank Teller
First National Bank, FNB
Battle Lake, MN
03.2021 - 12.2022
- Audited fellow teller currency to contribute to dual-control procedures.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Monitored and verified suspicious activity on customer accounts.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Processed customer transactions promptly, minimizing wait times.
- Maintained friendly and professional customer interactions.
- Assisted with training of new tellers on policies and procedures.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Assisted customers with banking needs and inquiries.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Bachelor of Science - Health Administration
Concordia College
Moorhead, MN05.2026
High School Diploma -
Henning Secondary
Henning, MN05.2023
Skills
- Multitasking and Organization
- Performance Improvement
- Phone and Email Etiquette
- Team Collaboration
- Maintaining Calm During Challenges
- Decision-Making
- Accurate money handling
- Payment processing
- Customer service
- Positive Interpersonal Skills
Affiliations
- Chamber Choir
- National Honor Society
- VP and Treasurer Student Council
Accomplishments
- Choral Award
- Honors Roll all years of high school
- AP classes in High School
- James Reineke Scholarship
Recipient - H-545 Scholarship Recipient
- Viking Coca Cola Scholarship
Recipient
Timeline
Patient Access Representative
Perham Health
05.2024 - Current
Waitress
Vining Grill
05.2023 - 08.2023
Bank Teller
First National Bank, FNB
03.2021 - 12.2022
Bachelor of Science - Health Administration
Concordia College
High School Diploma -
Henning Secondary
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