Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabrielle Vance

Janesville,WI

Summary

Dynamic and customer-oriented professional with a proven track record of thriving in fast-paced environments while consistently delivering exceptional service and support. Possesses outstanding communication skills, adept at assisting customers through challenging situations with empathy and efficiency. Committed to achieving goals and completing assignments promptly while fostering a positive atmosphere for both coworkers and clients. Dedicated to ensuring customer satisfaction by addressing needs in a timely manner and striving to exceed expectations with every interaction.

Overview

8
8
years of professional experience

Work History

Patient Access Representative

Unity Point Health Hospital
08.2020 - Current
  • The Patient Access Associate creates accurate and thorough registration records for each patient visit.
  • They are responsible for obtaining demographic and financial information, as well as obtaining signatures required for successful billing submission.
  • This position will also collect patient liability, before, or at the time of service as defined by the patient's insurance plan, and will identify those patients who may be in need of financial assistance.
  • Patient Access staff will interact in a customer focused and compassionate manner to ensure that every patient’s needs are met.

Patient Experience Specialist

UnityPoint Clinic
08.2023 - 12.2023
  • The Experience Specialist is the first person to greet the patients in the building.
  • The different jobs that an experience specialist does is check in patients, checking out patients, answering phones, scanning in patients records, and scheduling appointments.
  • The position also has you obtain billing information and signatures for all forms pertinent the patient current visit.

Training Coordinator/Cashier

Theisen’s Home Farm Auto
07.2019 - Current
  • I communicate with my managers when new staff is hired on to get them trained in the appropriate department they are hired for.
  • In this position will greet customers, perform cash register functions, assist with general store upkeep and help with carry-outs as needed.
  • Will also assist in other areas of the store as needed.


Pet Care Associate

PetSmart
07.2018 - 08.2019
  • As a pet care associate, I work in our Specialty Department and will help assist Pet Parents to help find solutions related to birds, fish, reptiles, and small furry pets.
  • I assist in caring and handling all species and pets in our stores. Also includes providing food, water, and medicine to pets.

Ross Associate

Ross Dress For Less
07.2018 - 06.2019
  • A retail sales associate works in the customer areas of a retail store.
  • The store uses these workers to help maintain the location's orderliness and appearance, as well as assist shoppers in locating specific merchandise and with questions about sales or special discounts.
  • My duties also include counting tills daily.

Associate

Blains Farm and Fleet
08.2017 - 07.2018
  • The Sales Associate - Footwear Department would perform excellent customer service and stocking the areas of the Shoe Department, along with other assigned duties that would ensure that the customer has an efficient, pleasant shopping experience.

Education

Arise Virtual Academy
Janesville, WI
06.2018

Skills

  • Multitasking and organization
  • Phone and email etiquette
  • Problem-solving
  • Money handling
  • Organizational Skills
  • Front desk
  • Kronos
  • Insurance Verification
  • Customer Service
  • Filing
  • Clerical experience
  • Customer service
  • Patient registration
  • HIPAA compliance

Timeline

Patient Experience Specialist

UnityPoint Clinic
08.2023 - 12.2023

Patient Access Representative

Unity Point Health Hospital
08.2020 - Current

Training Coordinator/Cashier

Theisen’s Home Farm Auto
07.2019 - Current

Pet Care Associate

PetSmart
07.2018 - 08.2019

Ross Associate

Ross Dress For Less
07.2018 - 06.2019

Associate

Blains Farm and Fleet
08.2017 - 07.2018

Arise Virtual Academy
Gabrielle Vance