Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hobbies
Hobbies
Hi, I’m

Gabrielle Vidrine

Lafayette,Louisiana
Gabrielle Vidrine

Summary

I'm young but I do pride myself in being well-qualified with my proven success in improving operations and solving problems, and my lasting relationships with key decision makers, customers and team members to further company goals. I'm ready to leverage training and experience to take on new professional challenges. As a young mother I'm hungry for the opportunity to learn new skills or pursue a new job field.

Overview

8
years of professional experience

Work History

Waitrapp

Dispatcher
11.2020 - 08.2022

Job overview

  • Directed dispatching, routing and tracking of [Number] fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board to triage and prioritize over 10 daily calls.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Sent out Waitr drivers to assist on orders based on locations, needs and worker availability.

Marcello’s

Server Shift Leader
05.2018 - 11.2020

Job overview

  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
  • Cultivated warm relationships with regular customers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.

Half Shell Oyster House

Bartender
05.2017 - 07.2018

Job overview


  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • I'm also in charge of keeping the restaurant up to its standards, whether it be cleanliness, service, or just lending a smile.

Altar'd State

Retail Sales Clerk
01.2016 - 03.2017

Job overview

  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Greeted customers and helped with product questions, selections and purchases.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

ServicesAir Power Services

Receptionist/Accounts PayableReceptionist/Accounts Payable
01.2015 - 02.2016

Job overview

  • Processed accounts payable through Excel platform.
  • Balanced accounts associated with accounts payable process.
  • Created, balanced and maintained prepaid, fixed assets.
  • Kept information in Excel platform up to date.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Collected and reported monthly expense variances and explanations.

Education

Bachelor's

University Overview

Leaving a very small city and coming to Lafayette to attend one of the top universities will always be such an amazing accomplishment for myself! Although I was unable to finish, I do plan to go back and get a degree to hopefully further my future career.

Skills

  • Customer Service and Rapport
  • Team Player
  • Warm and Friendly
  • Conflict and Complaint Resolution
  • Bookkeeping Operations
  • Record Reconciliation
  • Bill Payment and Recordkeeping
  • Financial Recordkeeping
  • Payroll Liabilities
  • Hospitality and Guest Service
  • Handling Difficult Customers
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Dispatcher

Waitrapp
11.2020 - 08.2022

Server Shift Leader

Marcello’s
05.2018 - 11.2020

Bartender

Half Shell Oyster House
05.2017 - 07.2018

Retail Sales Clerk

Altar'd State
01.2016 - 03.2017

Receptionist/Accounts PayableReceptionist/Accounts Payable

ServicesAir Power Services
01.2015 - 02.2016

Bachelor's

Hobbies

I'm an avid gardener with an ever-growing collection of flowers; hoping to expand into other regions of plant! While I'm outside with my plants I usually have a great book in tow; ready to dive into another adventure.

When I'm not gardening, I'm playing along side my 1 year old son, Theodore. I know being a mother isn't technically a hobby but I do enjoy it.


Hobbies

I'm an avid gardener with an ever-growing collection of flowers; hoping to expand into other regions of plant! While I'm outside with my plants I usually have a great book in tow; ready to dive into another adventure.

When I'm not gardening, I'm playing along side my 1 year old son, Theodore. I know being a mother isn't technically a hobby but I do enjoy it.


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Gabrielle Vidrine