- Community Cleanup
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Youth Development Programs
- Volunteer Work
- Participating in fundraising events to support local charities, schools, or community projects
Gabrielle Williams
Birmingham
Summary
Customer service-oriented, self-motivated professional with experience in healthcare, retail, and administrative roles. Strong organizational, communication, and problem-solving skills. Proficient in data entry, Microsoft Office, and customer interaction across diverse environments. Dedicated to delivering exceptional service and supporting operational efficiency in clinical settings.
Experienced program coordination professional prepared for this role. Strong focus on team collaboration and achieving results. Highly adaptable with skills in project management, stakeholder communication, and resource allocation. Valued for reliability and ability to meet changing needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Program Coordinator
UAB Medicine
Birmingham, AL
12.2025 - Current
- Coordinated program activities, ensuring alignment with organizational goals and compliance standards.
- Managed scheduling and logistics for multiple projects, optimizing resource allocation and efficiency.
- Developed training materials and conducted workshops to enhance staff engagement and performance.
- Collaborated with interdisciplinary teams to streamline communication and improve service delivery.
- Developed and implemented training programs to enhance employee skills and knowledge.
- Collaborated with department leaders to assess training needs and tailor content accordingly.
- Facilitated workshops and seminars to promote professional development and team building.
- Evaluated training effectiveness through feedback surveys and performance assessments.
- Mentored junior trainers, fostering a culture of continuous learning within the organization.
- Delivered interactive workshops and presentations, effectively engaging diverse audiences.
- Coordinated onboarding processes for new employees, ensuring a smooth transition into organizational culture.
- Developed and maintained onboarding materials to enhance training effectiveness and employee engagement.
- Led professional and thorough orientation sessions, introducing new hires to key company information.
- Collaborated with managers to identify and address employee relations issues.
Food Service Worker
UAB Hospital Main
07.2023 - Current
- Serve patients and staff while maintaining high sanitation and service standards.
- Support front desk and kiosk areas as needed with guest interaction.
- Exhibit flexibility and strong customer service in a fast-paced healthcare environment.
Sunday School Teacher
Point of Grace Church
12.2014 - Current
- Created lesson plans, managed classroom behavior, and communicated with families.
Sales Associate
Walmart
11.2020 - 01.2023
- Assisted hundreds of customers weekly with transactions, inquiries, and returns.
- Maintained organized workspaces and supported front-end team.
- Demonstrated problem-solving and adaptability in a high-traffic environment.
Call Representative
United Way 2-1-1
02.2022 - 04.2022
- Provided information and referral services for community resources via phone.
- Demonstrated compassion, discretion, and professionalism with confidential information.
- Entered call details into database systems with accuracy and speed.
Cashier
Five Below
11.2018 - 10.2019
- Processed payments and returns efficiently while providing positive customer experiences.
Team Member
McDonald's
01.2018 - 10.2018
- Supported kitchen and front-of-house operations in a fast-paced setting.
Kids and Jobs Exposure Program Member
McAlpine Recreation Center
06.2016 - 07.2017
- Gained early exposure to workplace skills and public service values.
Education
Bachelor of Science - Psychology, Education
University of Alabama At Birmingham
Birmingham, AL12-2024
High School Diploma -
Cornerstone Schools of Alabama
Birmingham, AL06-2020
Skills
- Patient & Customer Service
- Clerical & Administrative Support
- Microsoft Office & PC Applications
- Data Entry & Recordkeeping
- Conflict Resolution & Counseling Support
- Multitasking & Flexibility
- Communication & Listening
- Cash Handling & POS Systems
- Health Terminology (Basic Knowledge)
- Team collaboration
- Supply ordering
- Attention to detail
- Verbal and written communication
- Office administration
- Process improvements
- Training coordination
- Project coordination
- Volunteer management
- Staff evaluation
- Eligibility determination
- Data management
- Decision-making
- Problem-solving abilities
- Teamwork and collaboration
- Professional demeanor
Certification
- Typing & Data Input
- Peer Mediation & Counseling
- Patience & Empathy
- Conflict Resolution
- Food Safety Awareness
- Mac & Windows OS
Interests
Timeline
Program Coordinator
UAB Medicine
12.2025 - Current
Food Service Worker
UAB Hospital Main
07.2023 - Current
Call Representative
United Way 2-1-1
02.2022 - 04.2022
Sales Associate
Walmart
11.2020 - 01.2023
Cashier
Five Below
11.2018 - 10.2019
Team Member
McDonald's
01.2018 - 10.2018
Kids and Jobs Exposure Program Member
McAlpine Recreation Center
06.2016 - 07.2017
Sunday School Teacher
Point of Grace Church
12.2014 - Current
High School Diploma -
Cornerstone Schools of Alabama
Bachelor of Science - Psychology, Education
University of Alabama At Birmingham
Hobbies and Interests
Reading, Church Ministry, Math & Science, School Counselor Shadowing, Former Member of Beta Club