GABRIELLE Wingate
Washington,DC
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands. Detail-oriented professional offering several years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Care Representative
MedStar Georgetown University Hospital
Washington, DC
02.2024 - Current
- Maintained up-to-date knowledge of company products, services, and promotions.
- Answered customer inquiries over the phone and via email.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Gathered customer feedback to suggest improvements for products and services.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
Esthetician
European Wax Center
Washington, DC
08.2022 - 12.2023
- Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
- Kept detailed records of client visits, treatments performed, and product purchases.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
- Developed a thorough understanding of available services by participating in training sessions.
- Assisted in the development of customized skin care regimens for clients.
- Educated clients on proper skin care techniques according to individual needs.
- Recommended home care regimen for desired results.
- Designed customized facial and body treatments meeting individual client needs.
Front Desk Receptionist
Drybar
Washington, DC
09.2021 - 09.2022
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Updated customer information in databases regularly to ensure accuracy of records.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled sensitive information in a confidential manner.
Security Guard
Elite Security Services
Bowie, MD
07.2021 - 05.2022
- Assisted with searches of personnel, vehicles, packages.
- Monitored closed circuit television systems.
- Provided escorts for employees entering and exiting the building after hours.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Investigated suspicious activity and reported findings to management.
- Answered questions from the public regarding facility rules and regulations.
Concierge
InterSolutions
Washington, DC
01.2020 - 01.2021
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Kept updated records of guest feedback forms in order to measure service quality over time.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
Education
High School Diploma -
Duval High School
Lanham, MD06-2006
Skills
- Appointment Scheduling
- Email correspondence
- Data Entry
- Customer Service
- Database Research
- Problem Resolution
- Customer Relationship Management
- Complaint Handling
- Excellent Communication
- Multitasking
- Team Collaboration
Certification
- Licensed Bartender
- Esthetician
Affiliations
- Cooking
- Reading
- Concerts
Timeline
Customer Care Representative
MedStar Georgetown University Hospital
02.2024 - Current
Esthetician
European Wax Center
08.2022 - 12.2023
Front Desk Receptionist
Drybar
09.2021 - 09.2022
Security Guard
Elite Security Services
07.2021 - 05.2022
Concierge
InterSolutions
01.2020 - 01.2021
High School Diploma -
Duval High School
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