Gabrielle Wright
Purvis,MS
Summary
Skilled Food Service Manager with background in overseeing operations, managing staff and ensuring customer satisfaction. Demonstrated strengths in problem-solving, team leadership and operational efficiency. Notably increased restaurant performance through strategic planning and quality control. Strong commitment to maintaining high standards of food safety and service.
Overview
9
9
years of professional experience
Work History
Food Service Manager
Petunia’ bbq
Purvis, MS
11.2021 - Current
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Implemented cost control measures to reduce expenses and increase profitability.
- Adhered to company food, safety, quality and sanitation policies.
- Conducted regular staff meetings to discuss operational improvements and address concerns.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Reviewed daily task list with employees and assigned tasks for completion.
- Explained goals and expectations required of trainees.
- Delegated work to staff, setting priorities and goals.
- Managed inventory levels, ordering supplies as needed to maintain stock.
Restaurant Team Member
Sully’s
Hattiesburg , Mississippi
02.2016 - 11.2021
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Delivered food to tables in a timely manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Conducted daily inventory checks to ensure adequate product was available.
- Answered phone calls promptly and handled inquiries from customers courteously.
- Greeted customers and provided menus.
- Organized takeout orders for customers on the go or ordering ahead of time.
- Maintained clean and organized work area at all times.
- Stocked front-of-house supplies such as napkins, utensils, straws.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Trained new employees on restaurant procedures and plating techniques.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
Education
High School Diploma -
Purvis High School
Purvis, MS05-2016
Skills
- Department growth
- Purchasing
- Hiring standards
- Kitchen operations management
- Hiring procedures
- Menu design
- Sales leadership
- Portion control
- Table service
- Regulatory compliance
- Menu pricing
- Promotions planning
- Ordering supplies
- Staff motivation
- Employee retention
- Food presentation
- Catering coordination
- Staff leadership
- Food safety management
- Customer service
- Health inspections
- Performance evaluations
- Team development
Timeline
Food Service Manager
Petunia’ bbq
11.2021 - Current
Restaurant Team Member
Sully’s
02.2016 - 11.2021
High School Diploma -
Purvis High School