Edil Acosta
Sanford,FL
Summary
Dynamic Food Service Manager with a proven track record at Chick-fil-A, excelling in customer service and staff leadership. Expert in relationship building and performance improvement, I consistently enhanced service quality and operational efficiency, ensuring a clean and productive environment while effectively managing multiple orders and addressing customer needs. I also handle customer phone calls with proficiency while maintaining customer satisfaction/relationships.
Overview
4
4
years of professional experience
Work History
Food Service Manager
Chick-fil-A
Lake Mary, FL
08.2021 - Current
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Greeted customers at counter to fulfill requests and answer questions.
- Developed and maintained positive relationships with customers to enhance service.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
Education
Lake Mary High School
Lake Mary, FLSkills
- Customer service
- Staff leadership
- Staff supervision
- Department growth
- Critical thinking
- Relationship building
- Delegating assignments and tasks
- Performance improvement
Timeline
Food Service Manager
Chick-fil-A
08.2021 - Current
Lake Mary High School