Gabrielle Caceres
Virginia Beach,VA
Summary
Dedicated insurance professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Subrogation Specialist
GEICO
Virginia Beach, VA
08.2023 - Current
- Prepared detailed reports, documenting all aspects of claim process for future reference or potential litigation purposes.
- Exercised sound judgment in determining total and partial loss situations based on factors such as cost of repairs versus actual cash value of vehicles involved in accidents.
- Achieved top-quartile results in 2023 with reduction percentage of 38% and company savings of over $100,000.00
Customer Service Supervisor
GEICO, Government Employees Insurance
Virginia Beach, VA
03.2022 - 08.2023
- Championed customer-centric approach within team of 12 associates, consistently encouraging empathy and understanding when interacting with customers
- Achieved consistent top-quartile results for duration of employment; ranked 1st and 2nd countrywide out of over 200 supervisors for survey, productivity, and referral results
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies
Patient Care Advocate
Bayview Physicians
Chesapeake, VA
07.2020 - 04.2022
- Spearheaded initiatives to improve overall patient experience, resulting in increased satisfaction scores and 50% reduction in appointment wait times during COVID-19 pandemic
- Developed and implemented patient-centric seat assignment for front desk staff in collaboration with upper management, boosting productivity, reducing patient wait times by over 30% and driving patient experience
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
Customer Service Supervisor
Kroger
Virginia Beach, VA
03.2020 - 09.2020
- Modeled exceptional customer service and engagement behaviors for approximately 20 associates; helped three associates promote internally
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards
Education
Bachelor of Arts - Psychology
College of The Holy Cross
Worcester, MA05.2020
Skills
- Claims adjustment
- Claims analysis
- File and Record Management
- Critical Thinking
- Computer Proficiency
- Editing and proofreading
- Calendar/Schedule Management
- Appointment Coordination
- Relationship Building
- Public Speaking
- Customer service and support
- Microsoft Office Suite
Timeline
Subrogation Specialist
GEICO
08.2023 - Current
Customer Service Supervisor
GEICO, Government Employees Insurance
03.2022 - 08.2023
Patient Care Advocate
Bayview Physicians
07.2020 - 04.2022
Customer Service Supervisor
Kroger
03.2020 - 09.2020
Bachelor of Arts - Psychology
College of The Holy Cross