Gabrielle "Ian" Champeau
Vancouver,WA
Summary
Versatile worker with experience in management, cash handling, food service, and retail customer service. History of surpassing production standards and exceeding call count expectations, notably whilst retaining quality of service and products served. Awarded one hundred percent satisfaction rate on a mystery shop done within a month of starting work at OSCU, and promoted within two months of beginning job duties on two separate occasions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Associate/Stocker
Marshalls
Hazel Dell, WA
11.2023 - Current
- Works alongside team to break down freight in stockroom and prepare carts for the sales floor, inspecting merchandise for damages or defects before stocking it onto shelves or racks.
- Greets customers on the sales floor, locates desired products and provides alternative options for unavailable items.
- Recovers aisles to ensure store appearance remains welcoming and easy to maneuver.
- Assists as needed with special projects such as physical inventory or building displays.
Parental Leave
Caring for Newborn
12.2022 - 11.2023
- Purposeful gap in employment due to parental responsibilities.
Contact Center Consultant
Oregon State Credit Union
Corvallis, OR
06.2022 - 12.2022
- Informed customers about available accounts and services and assisted with the opening and closing of accounts, loan applications and money transfers.
- Advised customers on the best products and services for their needs such as loans, credit cards, or a personal finance advisor.
- Responded promptly to inquiries about suspected cases of fraud or scams, reviewing and analyzing transactions to identify fraudulent charges and taking precautions to prevent further harm to member accounts.
Key Holder/Cash Office Clerk
Michaels Craft Store
Corvallis, OR
11.2021 - 03.2022
- Conducted daily audits of the cash drawers and safe, compiled transaction reports for review by management and prepared bank deposits in accordance with established procedures.
- Prevented thefts by placing and monitoring security devices on high-shrink items and following daily loss-prevention protocols.
- Picked and packed orders for curbside pickups and direct-to-customer shipments
- Monitored price changes, maintaining accuracy between the advertised and system prices, and identified damaged goods so they could be marked down accordingly.
- Assisted with the daily inventory protocols and provided support, as needed, with cashiering and sales floor duties.
Shift Manager
Pizza Hut
Green Bay, WI
02.2021 - 08.2021
- Led the opening operations of the store, performing daily cash audits, preparing the ovens and fryers for the operating day, and setting up the food prep line.
- Coached employees on proper customer service skills, food preparation and food safety procedures, monitoring operations and outgoing product to ensure quality standards were being met.
- Delegated tasks and evaluated incoming orders in order to best coach and assist the kitchen staff and delivery drivers in providing fast, fresh, orders.
- Worked alongside staff wherever my skills were most needed, typically assisting on the food preparation lines in order to increase the speed of order preparation and delivery.
- Cross trained on every store operation, and entrusted by the district manager to perform closing shift duties on the days with high sales projections.
Food Service Worker
Green Bay Area Public School District
Green Bay, WI
01.2021 - 06.2021
- Stocked the lunch lines with appropriate dishes and condiments, and verified the cold holding lines were at the appropriate temperature to stock the cold lunch options.
- Assisted in the preparation of bulk batches of salads, sandwiches, and other ready-to-eat items, weighing and counting items during preparation to meet meal preparation guidelines.
- Served food to students and modified individual student lunches to enforce compliance with state nutrition standards.
- Operated the industrial dishwasher, checking and logging the sanitizer and heat levels, performing daily cleaning and maintenance, and working to remove dishes efficiently to avoid backups in the machine.
Closing Manager
Pizza Ranch Buffet
Green Bay, WI
03.2020 - 02.2021
- Supervised and trained front-of-house employees, delegating tasks to best enhance store performance and managing workers on shift to maintain proper labor costs.
- Performed daily safe audits and prepared performance reports to track sales trends and potential operational concerns.
- Created a healthy work environment by checking on guests and teammates and assessing their needs throughout the night, ensuring that workers had the training and help needed to maintain job satisfaction.
- Assisted in the kitchen with ingredient and entree preparation, breading chicken, and the cooking, packaging, and garnishing of outgoing dishes.
- Cross-trained to assist as needed in any store position, from delivery driving and arcade management to serving, cashiering, and food preparation.
Education
High School Diploma -
Ashwaubenon High School
01.2021
Skills
- Loss Prevention
- Shift Management
- Cash Handling and Auditing
- Food Safety and Preparation
- Customer Service
- Quality Control
Certification
- Washington State Food Worker Card, Expires 01/01/26
- Driver's License
References
References available upon request.
Timeline
Retail Associate/Stocker
Marshalls
11.2023 - Current
Parental Leave
Caring for Newborn
12.2022 - 11.2023
Contact Center Consultant
Oregon State Credit Union
06.2022 - 12.2022
Key Holder/Cash Office Clerk
Michaels Craft Store
11.2021 - 03.2022
Shift Manager
Pizza Hut
02.2021 - 08.2021
Food Service Worker
Green Bay Area Public School District
01.2021 - 06.2021
Closing Manager
Pizza Ranch Buffet
03.2020 - 02.2021
High School Diploma -
Ashwaubenon High School
- Washington State Food Worker Card, Expires 01/01/26
- Driver's License
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