GABRIEL ROCHA
Wylie
Summary
Bilingual highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Parts Manager
Crash Champions
Mesquite
03.2025 - Current
- Oversaw parts department operations to maintain efficiency and organization.
- Managed inventory levels to ensure availability of critical parts.
- Maintained records of all orders placed, received, and shipped.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Controlled daily parts program activities to improve sales and inventory management.
- Provided technical advice on the selection of replacement parts.
- Ensured accuracy in order processing and invoicing procedures.
Parts Manager/Assistant Production Manager
Caliber Collision
Plano
06.2019 - 02.2025
- Ensure team adherence to company’s policies, standards, and work requirements.
- Developed and maintained positive working relationships with vendors.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Analyzed pricing trends to optimize cost savings.
- Prepared documents for ordering parts, supplies, and equipment.
- Coordinated delivery schedules for incoming orders.
- Maintained records of all orders placed, received, and shipped.
- Ensured accuracy in order processing and invoicing procedures.
- Provided technical advice on the selection of replacement parts.
- Collaborated with other departments to ensure timely deliveries.
- Reviewed purchase requisitions to verify accuracy of requested items.
- Managed employee schedules and daily assignments.
- Controlled daily parts program activities to improve sales and inventory management.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Developed and maintained relationships with vendors and suppliers to ensure quality and reliability.
Service Manager/ Production Manager/Parts Manager
Earth Motor Cars/Earth Collision
02.2011 - 06.2019
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created detailed reports on service activities for senior management review.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Provided technical support for hardware and software issues experienced by customers.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Created standard operating procedures for all service functions.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Reviewed customer billing statements for accuracy prior to release.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Created employee work schedules to keep shifts properly staffed.
- Created written estimates and obtained customer consent to proceed.
- Guided department employees on changes from management.
- Addressed customer questions and concerns regarding products and services.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
Parts Manager
Service King
04.2007 - 01.2011
- Developed and maintained positive working relationships with vendors.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Coordinated delivery schedules for incoming orders.
- Maintained records of all orders placed, received, and shipped.
- Ensured accuracy in order processing and invoicing procedures.
- Resolved customer inquiries related to part availability or quality issues.
- Inspected returned parts for damage before restocking shelves.
- Reviewed purchase requisitions to verify accuracy of requested items.
- Updated databases with information about new products or services.
- Implemented improvements to streamline the ordering process.
- Performed regular maintenance checks on storage facilities.
- Controlled daily parts program activities to improve sales and inventory management.
Skills
- Invoice Processing
- Operations Management
- Inventory Restocking
- Stock management
- Problem solving
- Effective communication
- Team leadership
- Time management
- Coordinating paperwork
- Ordering parts
- Customer Relations
- Reviewing deliveries
- Vendor Relations
- Inventory Management
- Inventory Auditing
- Purchasing oversight
- Forklift Operation
- Logistics Planning
- Warehouse Operations
Timeline
Parts Manager
Crash Champions
03.2025 - Current
Parts Manager/Assistant Production Manager
Caliber Collision
06.2019 - 02.2025
Service Manager/ Production Manager/Parts Manager
Earth Motor Cars/Earth Collision
02.2011 - 06.2019
Parts Manager
Service King
04.2007 - 01.2011