Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriona DeMidio

Schenectady

Summary

Dynamic and results-driven professional with experience as an Assistant Manager at Starbucks, excelling in customer service and team leadership. Proven ability to enhance operational efficiency and accuracy, while effectively training staff and fostering positive customer relations. Skilled in recruiting and staff training, consistently achieving performance goals and improving customer satisfaction.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Starbucks
05.2022 - 11.2023
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the manager to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Waitress

Casa Real
05.2021 - 12.2024
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Education

Mohonasen High School
Rotterdam, NY
06.2022

Skills

  • Customer service
  • Strong multitasking
  • Team leadership
  • Time management
  • Customer relations
  • Staff training and development
  • Staff supervision
  • Goal setting
  • Decision-making / Conflict resolution
  • Recruiting and interviewing

Timeline

Assistant Manager

Starbucks
05.2022 - 11.2023

Waitress

Casa Real
05.2021 - 12.2024

Mohonasen High School

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