Gabriella Klug
Overview
10
10
years of professional experience
Work History
Collections Agent
I.C. System
03.2021 - 07.2026
- Conducted outbound collection calls for I.C. System consumer accounts to facilitate debt recovery.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Escalated disputed accounts to supervisors while adhering to established collection procedures.
- Supported team members in resolving challenging accounts and improving call handling.
Barista
Starbucks
03.2020 - 11.2024
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Delivered prompt, professional responses to customer inquiries, enhancing overall customer experience.
- Maintained composure and efficiency during high-volume shifts and special events, ensuring smooth operations.
- Followed Starbucks food safety and sanitation procedures during shifts.
Sales Associate
Walser Nissan
08.2019 - 02.2020
- Scheduled and led customer test drives to enhance the purchasing experience.
- Answered incoming calls to deliver information about store, products, and services, assisting customers effectively.
- Explained financing options and lease terms.
- Collaborated with the sales team to achieve group targets through performance improvement initiatives.
Contact Center Representative
Target
07.2018 - 07.2019
- Resolved Target guest inquiries through phone, chat, and email support channels.
- Assisted guests with orders, returns, refunds, and account questions.
- Navigated multiple systems to verify orders, shipment status, and store availability.
- Escalated complex issues to supervisors and specialized Target support teams.
Front End Retail Cashier
Home Depot
02.2016 - 07.2018
- Processed front end cash transactions using Home Depot point-of-sale systems.
- Handled returns, exchanges, and refund transactions per Home Depot policy.
- Adhered to company policies and procedures regarding cash handling, refunds and exchanges, store security.
- Organized shelves and displays in accordance with company guidelines.
Education
High School Diploma -
Spring Lake Park Highschool
Spring Lake Park, MN06-2017
Associates Degree - Vet Tech
Penn Foster College
Scottsdale, AZSkills
- Call handling
- Billing procedures
- Case escalation
- De-escalation techniques
- Collaborative teamwork
- Goal orientation
Volunteer
- Maintained high sanitary standards by cleaning and disinfecting kennels, antechambers, and common play areas to prevent disease.
- Assisted shelter staff with laundry, dishwashing, supply sorting, and general facility organization.
- Monitored animals for behavioral or physical changes and reported health flags to veterinary and care staff
- Helped support the shelter’s mission of protecting animals and connecting them with loving homes.
- Supported shelter staff with daily tasks and animal enrichment activities.
Timeline
Collections Agent
I.C. System
03.2021 - 07.2026
Barista
Starbucks
03.2020 - 11.2024
Sales Associate
Walser Nissan
08.2019 - 02.2020
Contact Center Representative
Target
07.2018 - 07.2019
Front End Retail Cashier
Home Depot
02.2016 - 07.2018
High School Diploma -
Spring Lake Park Highschool
Associates Degree - Vet Tech
Penn Foster College