Makailah Edwards
Houston,Texas
Summary
Detailed administrative professional with proven track record of efficiently managing teams ensuring productivity and accuracy of work. Outstanding ability to manage multiple tasks and prioritize work efficiently. Very comfortable working closely with all levels of management to ensure smooth operations. High-performing professional offering extensive background in accounts receivable to growing organization. Successful in efficiently resolving collections issues, discrepancies, and short payments.Results-driven Collections Agent recognized for high productivity levels and efficient task completion. Specialize in negotiation, regulatory compliance, and customer relationship management. Excel in communication, empathy, and problem-solving to navigate complex collections scenarios effectively. Committed to maintaining professionalism and integrity while achieving positive outcomes for both company and clients.
Overview
4
4
years of professional experience
Work History
Collections Agent
FMA Alliance
Houston, TX
10.2023 - Current
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Researched customer accounts for any discrepancies or outstanding payments.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Conducted skip-tracing activities to locate delinquent customers.
- Assisted in the development of strategies to improve collections process efficiency.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Provided guidance on legal matters concerning collection procedures.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Prepared reports summarizing collection activity for management review.
- Participated in training sessions related to new technologies used by the company's collections department.
- Upheld privacy and security requirements for customer information.
Customer Service Associate
Walgreens
Houston, Texas
08.2022 - 09.2023
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure
- Assisted customers with product selection, order entry, and payment processing
- Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions
- Utilized problem-solving techniques to troubleshoot customer problems and address their concerns in a timely manner
Receptionist Administrator
Titivated Beauty & Esthetics Spa
Houston, Texas
06.2020 - 07.2023
- Managed the reception area by answering incoming calls, responding to inquiries, and directing calls to appropriate personnel
- Answered office telephone to address questions or forward calls to appropriate staff
- Provided excellent customer service to both internal and external customers via telephone or email communication
Customer Service Specialist
Walmart
Houston, Texas
02.2021 - 07.2022
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Assisted with mentoring new employees during and after training
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Actively participated in team meetings offering suggestions for improving operational efficiencies
Education
STERILE PROCESSING TECHNOLOGY - MEDICAL TECHNOLOGY
Fortis
Houston, TEXAS09.2023
Skills
- Appointment Setting
- Customer Care
- Clerical Support
- Call Handling
- Visitor Access Management
- Document Scanning and Digitization
- Collections processing
- Fair debt practices
- Collections regulatory guidelines
- Credit adjustments
- Debt management
- Financial reporting
References
Quenshelle Sherman, Manager Mentor, Titivated Beauty Esthetics & Spa, (346) 391-7957, bookedtitivated@gmail.com
Timeline
Collections Agent
FMA Alliance
10.2023 - Current
Customer Service Associate
Walgreens
08.2022 - 09.2023
Customer Service Specialist
Walmart
02.2021 - 07.2022
Receptionist Administrator
Titivated Beauty & Esthetics Spa
06.2020 - 07.2023
STERILE PROCESSING TECHNOLOGY - MEDICAL TECHNOLOGY
Fortis
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