Gabrél Yarbough
Sacramento,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Digital Shopper
Walmart
12.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
- Maintain a daily pick rate of 100% or better with picking a minimum of 600 items for order fulfillment.
General Manager
CHRONISTER OIL COMPANY
01.2023 - 11.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed approximately 15-20 associates for a 24-hour business
Team Lead
Walmart
10.2021 - 09.2023
- Oversee customer service operations of the deli/bakery
- Supervised 10-12 associates
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Claims Representative
Health Care Service Corporation- Blue Cross Blue Shield of IL
08.2020 - 02.2022
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Maintained accurate and up-to-date records of claim information for future reference.
- Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Spent approximately 90% of work schedule adjusting claims
Production Worker
Wal-Mart
04.2018 - 10.2021
- Weigh, label, package and make products ready for billing and delivery
- Stock and organize displays and showcases
- Clean the work areas and maintain tools and equipment
- Coordinate with other staff in following food safety and hygiene procedures according to company policy.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Inspected and adjusted work performed to meet expectations.
- Provided customer service 98% of work shift
Customer Advocate I
Health Care Service Corporation- Blue Cross Blue Shield of IL
07.2019 - 08.2020
- Spent 90% of the scheduled time on the phone according to business need.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Contacted outside providers on behalf of customers to help solve problems.
- Conducted thorough research to provide accurate information and resolve complex issues for customers.
- Maintained comprehensive records of all client interactions, allowing for efficient follow-up and enhanced overall service quality.
- Documented customer concerns and inquiry resolutions in internal computer system.
Department Manager
Wal-Mart
10.2016 - 04.2018
- Supervised 10-12 associates
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
AAS - Medical Office Administration
Heald College
Stockton, CA04.2011
High school diploma -
Plaza Robles Continuation High School
Stockton, CA03.2003
Skills
- Food Safety (8 years)
- Supervising Experience
- Administrative Experience
- Microsoft Office
- Profit & Loss
- Management
- Inventory Control
- Mentoring
- Presentation Skills
- Customer service
- HIPAA
- Communication skills
- Customer support
- Order Fulfillment
Certification
- Driver's License, 12/01/20, 12/01/25
- ServSafe, 01/01/23, 01/01/28
- Food Handler Certification, 01/01/23, 01/01/28
Additional Information
Driver's license
Assessments
- Customer focus & orientation, Proficient, 01/01/22, Responding to customer situations with sensitivity
- Customer service, Proficient, 04/01/22, Identifying and resolving common customer issues
Timeline
Digital Shopper
Walmart
12.2023 - Current
General Manager
CHRONISTER OIL COMPANY
01.2023 - 11.2023
Team Lead
Walmart
10.2021 - 09.2023
Claims Representative
Health Care Service Corporation- Blue Cross Blue Shield of IL
08.2020 - 02.2022
Customer Advocate I
Health Care Service Corporation- Blue Cross Blue Shield of IL
07.2019 - 08.2020
Production Worker
Wal-Mart
04.2018 - 10.2021
Department Manager
Wal-Mart
10.2016 - 04.2018
AAS - Medical Office Administration
Heald College
High school diploma -
Plaza Robles Continuation High School