Summary
Overview
Work History
Education
Skills
Timeline
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GABRYL ADEGUNWA

Covington,United States

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Shift Manager

Racetrac Inc
01.2022 - 07.2024
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.

Guest Service Associate

Racetrac Inc
08.2021 - 01.2022
  • Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
  • Managed front desk operations, ensuring a smooth and pleasant guest experience.
  • Created lasting relationships with loyal customers by anticipating their needs, leading to increased return visits.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Handled phone inquiries professionally, contributing to increased bookings and repeat customers.

Sales Associate

Rue 21
09.2019 - 05.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Assistant

Elite Realty Group
03.2018 - 05.2019
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Organized resources, records and personnel to accomplish aggressive targets.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.

Education

BBA - Marketing, Internal Business, And Developmental Economics

Georgia State University
07.2026

Skills

  • Customer Service
  • Microsoft Office
  • Leadership Skills
  • Adaptability
  • Employee Training
  • Relationship Building

Timeline

Shift Manager

Racetrac Inc
01.2022 - 07.2024

Guest Service Associate

Racetrac Inc
08.2021 - 01.2022

Sales Associate

Rue 21
09.2019 - 05.2021

Assistant

Elite Realty Group
03.2018 - 05.2019

BBA - Marketing, Internal Business, And Developmental Economics

Georgia State University

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GABRYL ADEGUNWA