Dynamic IT Help Desk Technician with proven expertise in Windows operating systems and a track record of enhancing user satisfaction through effective troubleshooting and support at the US Army. Excelled in managing user accounts and permissions, demonstrating exceptional time management and adaptability. Renowned for patience and a quick-learning ability, adept at embracing new technologies.
Hi, I’m
Gaby Ducler Tiako Youmbi
IT Help Desk Technician
Westbrook,ME
Summary
Overview
1
year of professional experience
1
Certification
Work History
US Army
IT Help Desk Technician
10.2023 - Current
Job overview
- Operating Systems: Windows.
- Ticketing Systems: ServiceNow.
- Remote Support Tools: Microsoft Remote Desktop.
- Hardware Troubleshooting: Printers, laptops, desktops.
- Software Support: Microsoft Office 365.
- Active Directory: User account management, password resets, permissions
- Time Management: Ability to prioritize and manage multiple tasks simultaneously
- Patience: Calm and composed approach when handling frustrated users
- Adaptability: Quick learner with the ability to handle new technologies and tools
Education
University of DschangDschang, Cameroon.
Bachelor of Science from Political Science And Public Law
09.2012
University Overview
Skills
- Operating Systems: Windows
- Ticketing Systems: ServiceNow
- Remote Support Tools: Microsoft Remote Desktop
- Hardware Troubleshooting: Printers, laptops, desktops
- Software Support: Microsoft Office 365
- Active Directory: User account management, password resets, permissions
- Backup and Recovery: Understanding of system backup processes and tools
- Time Management: Ability to prioritize and manage multiple tasks simultaneously
- Patience: Calm and composed approach when handling frustrated users
- Adaptability: Quick learner with the ability to handle new technologies and tools
Certification
- Comptia Network+
- Comptia Security+
Timeline
IT Help Desk Technician
US Army
10.2023 - Current
University of Dschang
Bachelor of Science from Political Science And Public Law
Similar Profiles
Jennifer ReaganJennifer Reagan
Joint Fire Support Specialist at US ArmyJoint Fire Support Specialist at US Army
Gilson Dos Santos FilhoGilson Dos Santos Filho
Combat Medic (68W) at US ArmyCombat Medic (68W) at US Army
Joshua EdwardsJoshua Edwards
13J - Fire Control Specialist at US Army13J - Fire Control Specialist at US Army