GADISSA BALCHA
Vancouver,WA
Summary
Highly motivated and detail-oriented IT support professional with a strong foundation in computer science and students of cybersecurity. Proficient in troubleshooting and resolving technical issues, with expertise in IT tools and technologies. Possesses knowledge of cyber threats and vulnerabilities, as well as experience with security protocols and best practices. Committed to providing exceptional customer service and ensuring the confidentiality, integrity, and availability of sensitive data. Seeking an IT support opportunity where I can apply my skills, expand my knowledge, and contribute.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support
Joy Adult Family Home
Battle Ground, WA
03.2022 - 02.2024
- Analyzed customer feedback to identify areas of improvement
- Repaired network equipment and software, maintaining computer and network equipment in safe and functional operating condition
- Assessed malfunctions of computer applications, determining appropriate actions to maintain computer and network operations
- Provided technical support over phone and in-person to resolve issues
- Inspected and diagnosed issues with equipment to determine appropriate solutions
- Creating documents on Word, Google doc, and Excel
- Install and maintain workstations like computer, fax, printer, scanner, and other peripheral devices to ensure smooth workflow
- Regularly update software and hardware to keep workstations running efficiently and securely.
Driver
Amazon
Portland, OR
09.2021 - 09.2023
- Completed on-time deliveries by choosing best and most efficient routes
- Read maps, followed oral and written instructions and used GPS technology to make deliveries
- Operated vehicle safely in highly congested areas with no traffic violations
- Delivered packages to customer doorsteps and business offices
- Completed rush deliveries on tight timetables to satisfy customer needs
- Fostered positive working relationships with regular customers
- Completed daily routes in accordance with customer delivery expectations.
Manufacturing Associate
Columbia Sportswear
Portland, OR
03.2018 - 02.2019
- Inspected finished products for quality and adherence to customer specifications
- Inspected products and machines to maintain quality and efficiency
- Assembled products according to changing daily work orders and specific customer needs
- Made sure that products were produced on time and are of good quality
- Organized work to meet demanding production goals
Education
Associate of Science -
Clark College
Vancouver, WABachelor of Science - Cybersecurity
Clark College
Vancouver, WA09.2024
Skills
- Internet of Things
- SQL
- Linux
- Mac
- Organizational Communication
- Hardware & Software Troubleshooting
- Information Technology
- MS Office
- Documentation
- Collaboration
- Desktop Support
- IT Specialist
- Strong Attention to detail
- Network Support
- Active Directory
- Microsoft Windows
- Customer Service
- Computer Operation
- Technical Support
- End-point Support
- Ticketing tools
- Jira
Certification
- Google IT Support Certificate
- Google Cybersecurity Professional Certificate
Community Service
Portland Oromo Community Association, Portland, OR
Hobbies and Interests
I like to play soccer, go to Gym, hiking and fly drone on my free time.
Timeline
IT Support
Joy Adult Family Home
03.2022 - 02.2024
Driver
Amazon
09.2021 - 09.2023
Manufacturing Associate
Columbia Sportswear
03.2018 - 02.2019
Associate of Science -
Clark College
Bachelor of Science - Cybersecurity
Clark College