Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jorge Pavon Guadarrama

Birmingham,AL

Summary

Reliable Shift Leader with 3 years in the restaurant industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Shift Leader

Urban Cookhouse
06.2020 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Cleaned and maintained tools, equipment and worksites.
  • Cleared tables immediately after guests left in preparation for next party.
  • Communicated food orders to cooks to execute priorities and special requests.
  • 2022- Awarded Top Performer
  • 2022- Awarded Cara Cooper award, (Individual who has created impactful customer interactions and provided continuous positive experiences for customers)

Retail Associate

Mikes Merchandise
10.2021 - 03.2022
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options in Spanish and English.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers, helped locate merchandise, and suggested suitable options

Warehouse Associate

Crazy Cazzboy's Warehouse
06.2021 - 08.2021
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

Education

High School Diploma -

Birmingham Southern College
Birmingham, AL
05.2025

Skills

  • Language Proficiency (English, Spanish)
  • Excelled in fast -paced customer service environment by effectively managing high call volumes, remaining calm under pressure, and adapting to shifting priorities
  • Team player who actively contributes to positive work environment, sharing practices with team members
  • Organized and detail-oriented, prioritizing customer requests and managing time effectively consistently meeting or exceeding service level agreements
  • Health and Safety Training

Languages

Spanish
Native or Bilingual

Timeline

Retail Associate

Mikes Merchandise
10.2021 - 03.2022

Warehouse Associate

Crazy Cazzboy's Warehouse
06.2021 - 08.2021

Shift Leader

Urban Cookhouse
06.2020 - Current

High School Diploma -

Birmingham Southern College

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Jorge Pavon Guadarrama