Joshua alonso
Edmond,Oklahoma
Summary
Proven sales associate and lead pawnbroker with a track record of enhancing customer satisfaction and boosting sales through exceptional service and rapport-building. Fluent in English and Spanish, adept at operating systems, and recognized for rapid adaptability and high achievement. Increased sales revenue significantly at Dillard's by leveraging customer service skills and product knowledge.
Overview
13
13
years of professional experience
Work History
Sales Associate
Dillard's
11.2017 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Lead Pawnbroker
Cst Exchange
03.2012 - 07.2017
- Maintained a clean, organized store environment that promoted a positive shopping experience for customers.
- Collaborated with law enforcement agencies to prevent fraudulent activities and recover stolen goods.
- Trained new team members on company policies, procedures, and best practices to ensure consistent performance standards.
- Streamlined loan processes for faster transactions, resulting in improved customer experience.
Education
No Degree - Criminal Justice
University of Central Oklahoma
Edmond, OK05-2025
High School Diploma -
Plainview High School
Ardmore, OK05-2015
Skills
- Customer service
- Rapid and adaptive
- High achiever
- Language proficiency (English, Spanish)
- Operating System Proficiency
- Typing speed and accuracy
Timeline
Sales Associate
Dillard's
11.2017 - Current
Lead Pawnbroker
Cst Exchange
03.2012 - 07.2017
No Degree - Criminal Justice
University of Central Oklahoma
High School Diploma -
Plainview High School