Gael Glory Demba
Saint Paul,MN
Summary
Professional with a background as Assistant Manager , and versatile Sale Advisor eager to join a passionate team in a unique store. Graduated in art and communication with strong adaptability, thrive in dynamic environments thanks to team spirit. Enthusiastic and energetic, always ready to meet the needs and questions of customers to provide a positive in-store experience. Known for reliability , effective communication and ensuring team collaboration.
Overview
5
5
years of professional experience
Work History
Assistant Manager
FREE Mobile
Paris , France
02.2021 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Monitored cash intake and deposit records.
Sales Advisor
SFR
Clichy, France
09.2019 - 12.2020
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Responded to in-person and telephone requests for information about company offerings.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
Bachelor - Communications
Eurasiam Management School
Paris, France09.2020
Bachelor of Arts -
Eurasiam Management School
Paris, France06.2020
High School Diploma -
Lycée Jean Rose
Paris , France06.2017
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
- Retail operations
- Customer relations
- Staff management
- Adaptability and flexibility
- Computer skills
Languages
French
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Team Sports
- Graphic Design
- Drawing and Painting
- Camping
- Music
Timeline
Assistant Manager
FREE Mobile
02.2021 - 06.2024
Sales Advisor
SFR
09.2019 - 12.2020
Bachelor - Communications
Eurasiam Management School
Bachelor of Arts -
Eurasiam Management School
High School Diploma -
Lycée Jean Rose