Gael Glory Demba
Saint Paul,MN
Summary
Experienced with managing store operations and driving customer engagement. Graduated in Marketing and communication with strong adaptability, consistently recognized for achieving operational targets. Reliable in adapting to changing needs and maintaining high standards of service and efficiency. Track record of effective inventory control and staff development.
Overview
6
6
years of professional experience
Work History
Store Supervisor
EDIKET
Bloomington, MN
02.2026 - Current
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Improved store efficiency by implementing effective inventory management and product merchandising techniques.
- Enhanced product knowledge among staff, enabling more informative and persuasive sales interactions.
- Trained newly hired sales team in upselling techniques.
Store Support Supervisor
Samsung
Bloomington, MN
09.2025 - 02.2026
- Supervised daily store operations, ensuring compliance with company policies and standards.
- Trained and mentored team members to enhance customer service skills and operational efficiency.
- Managed inventory levels, conducting regular audits to minimize discrepancies and optimize stock management.
- Coordinated staff schedules, optimizing coverage during peak hours to maintain service quality.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Assistant Manager
FREE Mobile
Paris , France
02.2021 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Monitored cash intake and deposit records.
Sales Advisor
SFR
Clichy, France
09.2019 - 12.2020
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Responded to in-person and telephone requests for information about company offerings.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
Bachelor - Communications
Eurasiam Management School
Paris, France09-2020
Bachelor of Arts -
Eurasiam Management School
Paris, France06-2020
High School Diploma -
Lycée Jean Rose
Paris, France06-2017
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff supervision
- Inventory management
- Multitasking and organization
Languages
French
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Team Sports
- Graphic Design
- Drawing and Painting
- Camping
- Music
Timeline
Store Supervisor
EDIKET
02.2026 - Current
Store Support Supervisor
Samsung
09.2025 - 02.2026
Assistant Manager
FREE Mobile
02.2021 - 06.2024
Sales Advisor
SFR
09.2019 - 12.2020
Bachelor of Arts -
Eurasiam Management School
Bachelor - Communications
Eurasiam Management School
High School Diploma -
Lycée Jean Rose