Summary
Overview
Work History
Education
Skills
Languages
Education and Training
Timeline
Generic

Gaelle Charles

Las Vegas,NV

Summary

Energetic and experienced customer service representative offering fluency in 4 languages with 8+ years of experience in hospitality and helping customers resolve issues, dedicated to providing excellent customer service. Skilled at building positive relationships and focusing attention on customers needs.

Overview

12
12
years of professional experience

Work History

Warehouse Packer

ShipMonk
Las Vegas, NV
11.2020 - Current
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
  • Increased order accuracy by meticulously following picking lists and double-checking packed items.
  • Operated tape machines, scales and label printers to package items correctly.
  • Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
  • Created shipping labels to complete daily order processing.

Work at Home

BeneLynk
Las Vegas Nevada
01.2018 - 09.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Answering phone calls and typing efficiently to solve problems.

Translator and Interpreter

Hospitality Industry
Las Vegas, NV
01.2015 - 12.2017
  • Adapted products and services for target language use.
  • Mediated conversations for one-on-one and group discussions.
  • Facilitated communication for people with limited language proficiency.
  • Delivered translation services to clients.
  • Offered verbal document translations for professionals.

Hospitality Team Member

Restaurants-America
Las Vegas, NV
08.2013 - 12.2014
  • Provided highest quality customer service standards by anticipating customer needs.
  • Answered telephone calls and emails from clients to address various questions and concerns.
  • Greeted guests and visitors upon arrival and determined how to be of assistance.
  • Trained newly hired employees regarding company policies and procedures.
  • Computed bills, collected payments and made change for guests.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Resolved guest problems and complaints to improve overall satisfaction.

Education

High School Diploma -

Desert Rose Adult High School
Las Vegas, NV
08.2016

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Multitasking and Organization
  • Problem-Solving

Languages

English
Native/ Bilingual
French
Native/ Bilingual
Spanish
Full Professional
Haitian Creole
Native/ Bilingual

Education and Training

other

Timeline

Warehouse Packer

ShipMonk
11.2020 - Current

Work at Home

BeneLynk
01.2018 - 09.2020

Translator and Interpreter

Hospitality Industry
01.2015 - 12.2017

Hospitality Team Member

Restaurants-America
08.2013 - 12.2014

High School Diploma -

Desert Rose Adult High School
Gaelle Charles