GAELLE ETETI
San Ramon,CA
Summary
Compassionate professional with a strong background in client engagement and advocacy. Expertise in conducting assessments and facilitating seamless access to services, ready to make a meaningful impact in client outcomes.
Overview
8
8
years of professional experience
Work History
Case Manager
Bright Star Home Health
Antioch, CA
07.2023 - Current
- Developed individualized care plans for diverse client needs, ensuring comprehensive support and service delivery.
- Coordinated multidisciplinary teams to facilitate effective communication and streamlined case management processes.
- Monitored client progress, adjusting care strategies to enhance outcomes and meet evolving health requirements.
- Trained and mentored junior staff on best practices in case management and client interactions.
- Advocated for clients' rights and access to necessary resources, fostering collaborative relationships with community organizations.
- Leveraged electronic health record systems for documentation, tracking progress, and ensuring data accuracy in case management activities.
CASE WORKER
RAINBOW COMMUNITY CENTER
Concord, CA
04.2020 - 05.2023
- Conducted comprehensive assessments to determine client needs and eligibility for services.
- Developed personalized service plans, aligning resources with individual client goals.
- Facilitated group sessions to enhance community engagement and support networks.
- Coordinated referrals to external agencies, ensuring seamless access to additional resources.
- Collaborated with interdisciplinary teams to address complex case challenges effectively.
- Provided crisis intervention support, enhancing client stability during critical situations.
Hospitality Coordinator
FAMILY HOUSE INC
San Francisco, CA
08.2018 - 02.2020
- Coordinated guest services and hospitality programs to enhance resident experience.
- Managed scheduling and logistics for events, ensuring seamless operations and high satisfaction levels.
- Developed training materials for staff on customer service excellence and operational protocols.
- Collaborated with community partners to organize outreach initiatives and fundraising activities.
- Led volunteer recruitment and orientation, fostering a supportive environment for community engagement.
Education
Master of Science - Statistics
California State University, East Bay
Hayward, CA06-2022
Bachelor of Arts - Business Administration
San Francisco State University
San Francisco, CA05-2015
Skills
- Client interaction
- Highly effective communication
- Client advocacy
- Client engagement
- Regulatory compliance
- Service assistance and support
- Case documentation
- Trauma-informed care
- Crisis intervention
Languages
French
Native or Bilingual
Timeline
Case Manager
Bright Star Home Health
07.2023 - Current
CASE WORKER
RAINBOW COMMUNITY CENTER
04.2020 - 05.2023
Hospitality Coordinator
FAMILY HOUSE INC
08.2018 - 02.2020
Master of Science - Statistics
California State University, East Bay
Bachelor of Arts - Business Administration
San Francisco State University