Shonette Joris
Brooklyn,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Skilled at operating with little oversight to complete tasks efficiently. Familiar with housekeeping, restocking, and equipment operation practices. Tech-savvy and collaborative with friendly nature and driven approach. Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
16
16
years of professional experience
Work History
Case Manager
MedRite Urgent Care/Herrc shelters
Queens, NY
09.2023 - 12.2024
- Conducted intake assessments and developed individualized case plans for migrant clients.
• Formulated personalized treatment approaches for each resident.
• Safeguard privacy standards in managing health records.
Executed accurate documentation tasks effectively.
• Collaborate with colleagues to fine-tune strategies.
Reported project status to management.
Day Service Specialist
Queens Center For Progress
Bellerose, NY
01.2022 - 09.2023
- Develop and implement individualized service plans (ISPs) for clients to address their specific needs and goals.
Provide clients with direct assistance in various daily tasks, promoting independence and self-sufficiency while ensuring their safety, comfort, and dignity.
• Collaborated with interdisciplinary teams, including therapists, educators, and families, to create holistic care plans.
• Developed and maintained positive customer relationships through courteous interactions and prompt resolution of issues.
Home Health Aide
Partners In Care Inc.
New York, NY
02.2009 - 09.2019
- Provided in-home care to clients, supported activities of daily living (ADLs), and utilized safe lifting practices..
• Escalated any concerns regarding patient health to the appropriate healthcare professionals.
• Ensured consistent companionship for clients. - Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
Education
Bachelor of Philosophy -
Hunter College
New York, NY12.2021
Skills
- Client Advocacy
- Client Engagement
- Conflict mediation
- Highly effective communication
- Client interaction
- Excellent communication
- Customer service
- HIPAA compliance
References
References available upon request.
Certifications and skills
- Microsoft Teams
- PrecisionCare Software
- Salesforce
References
References available upon request.
Timeline
Case Manager
MedRite Urgent Care/Herrc shelters
09.2023 - 12.2024
Day Service Specialist
Queens Center For Progress
01.2022 - 09.2023
Home Health Aide
Partners In Care Inc.
02.2009 - 09.2019
Bachelor of Philosophy -
Hunter College
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