Summary
Overview
Work History
Education
Skills
Timeline
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Gaelle Etienne

Stafford,VA

Summary

Driven professional with a proven track record at Alorica, adept in customer service and problem-solving abilities. Excelled in critical thinking and computer proficiency, enhancing customer loyalty and streamlining operations. Skilled in staff training and order fulfillment, consistently achieving and surpassing company goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Alorica
10.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Operations Associate

Kohl's
07.2014 - 10.2023
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
  • Trained new team members, fostering a positive work environment and promoting professional growth.
  • Followed shipping and receiving procedures for goods and materials.
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Volunteered to help with special projects of varying degrees of complexity.

Education

High School Diploma -

Brooke Point High School
Stafford, VA
06.2011

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Computer Proficiency
  • Microsoft Outlook
  • Order Processing
  • Staff Training
  • Order Fulfillment

Timeline

Customer Service Representative

Alorica
10.2023 - Current

Operations Associate

Kohl's
07.2014 - 10.2023

High School Diploma -

Brooke Point High School
Gaelle Etienne