Dynamic professional with a proven track record in account management and customer service at Insight Global, adept at handling complex medical cases globally. Fluent in multiple languages, including French and Haitian Creole, with expertise in Salesforce and project management. Excelled in roles requiring teamwork, client relations, and negotiation, consistently meeting fundraising goals and enhancing client satisfaction.
-Account management of medical cases of insured from all around the world.
-Assistance to French Expatriates or Travelers, Cruise workers for simple visits to emergency situation to repatriation
-Handled billing issue, statements, refund requests, admission, guaranty of payments
-Shredding and compiling records for privacy purposes
Main software: Salesforce
-Scheduling
-Payroll
-Outbound/Inbound call
-Floor supervising
-Meeting coordinator
-Report
-Job Interview (2nd round)
-IT
Excel, Google Suite, Outlook, English , Communication
-Rebranding of the company
-Recruitment at a national level
-Media Tour in Haiti
-Team lead project for advertisement in 6 departments out 10.
-Media coverage (Newspaper, magazine, Television, Radio)
-Fundraising (all goals met)
-Event planning (ball, fashion show)
-Double-checked proforma invoices from clients for double entry or missed articles
-Handled loads of cash, check payments, credit cards payments
-Applied discount when eligible
-Create bundles of 100 for the evening recount
-Stay afterhours to recount all the money and put them in a safe with the sales director.
-Maintain daily reports of the sales in book for the monthly reports with all the local stores.
-Prepared weekly meetings for the committee
-Prepared weekly and annual report for the big committee
-Participated in recruitment
-Substitute role when the president is absent
N.B: It was a religious function
I am passionate about helping people. I explored different roles in the health system (records keeping, billing, insurance) and my ultimate desire is to assist and communicate daily with the patients on the field.
This scholarship was created for me and is still funding a lot of students in Haiti pursuing a higher degree
-BLS
-HIPAA
-Entrepreneurship
In 2017, I won an International Plate while representing my country in the United States. I created a social organization in honor of the plate to continue the hard work and provide relief to my peers.
Salesforce
-BLS
-HIPAA
-Entrepreneurship