Summary
Overview
Work History
Education
Skills
Certification
International Plate of Community Services, IJM (Tenessee)
Languages
Software
Work Availability
Timeline
Hi, I’m

Gaelle Garcon

Miami,FL
Gaelle Garcon

Summary

Dynamic professional with a proven track record in account management and customer service at Insight Global, adept at handling complex medical cases globally. Fluent in multiple languages, including French and Haitian Creole, with expertise in Salesforce and project management. Excelled in roles requiring teamwork, client relations, and negotiation, consistently meeting fundraising goals and enhancing client satisfaction.

Overview

11
years of professional experience
1
Certification

Work History

Insight Global

Account Manager/Customer Service Representative
05.2024 - 01.2025

Job overview

-Account management of medical cases of insured from all around the world.

-Assistance to French Expatriates or Travelers, Cruise workers for simple visits to emergency situation to repatriation

-Handled billing issue, statements, refund requests, admission, guaranty of payments

-Shredding and compiling records for privacy purposes


Main software: Salesforce


FHH Staffing Solutions

Administrative Secretary
04.2020 - 12.2023

Job overview

-Scheduling

-Payroll

-Outbound/Inbound call

-Floor supervising

-Meeting coordinator

-Report

-Job Interview (2nd round)

-IT


Excel, Google Suite, Outlook, English , Communication

International Junior Miss Haiti

Marketing Agent/Public Relations Coordinator
12.2016 - 12.2017

Job overview

-Rebranding of the company

-Recruitment at a national level

-Media Tour in Haiti

-Team lead project for advertisement in 6 departments out 10.

-Media coverage (Newspaper, magazine, Television, Radio)

-Fundraising (all goals met)

-Event planning (ball, fashion show)


Acra Store

Cashier
08.2013 - 09.2017

Job overview

-Double-checked proforma invoices from clients for double entry or missed articles

-Handled loads of cash, check payments, credit cards payments

-Applied discount when eligible

-Create bundles of 100 for the evening recount

-Stay afterhours to recount all the money and put them in a safe with the sales director.

-Maintain daily reports of the sales in book for the monthly reports with all the local stores.

St Martin De Tours Parish

Secretary of Legio Mariae
05.2014 - 08.2016

Job overview

-Prepared weekly meetings for the committee

-Prepared weekly and annual report for the big committee

-Participated in recruitment

-Substitute role when the president is absent

N.B: It was a religious function


Education

Miami Dade College
Miami, FL

Applicant Fall 2025 from Associate of Nursing

University Overview

I am passionate about helping people. I explored different roles in the health system (records keeping, billing, insurance) and my ultimate desire is to assist and communicate daily with the patients on the field.

Miami Dade College
Miami, FL

Vocational from Pharmacy Technician
01-2025

University Overview

  • Revest Scholarship Recipient
  • Relevant Coursework: Introduction to Healthcare lecture and lab & Pharmacy Calculations and Intro Pharmacology
  • HIPAA
  • Basic Life Support Training

Universite Notre Dame D'Haiti
Port-au-Prince

from Medical School

University Overview

  • Sister's Alta's Scholarship Recipient

This scholarship was created for me and is still funding a lot of students in Haiti pursuing a higher degree


  • Extracurricular Activities: First-Aid Tutoring, Anatomy Tutoring

Sainte Rose De Lima
Port-au-Prince, Haiti

High School Diploma
06-2016

University Overview

  • Ranked in Top 25% of class
  • Rewards for Community Service, Spanish, Etiquette
  • Bursar of Family Jolicoeur Foundation

Skills

  • Account management
  • Customer service
  • French, Haitian Creole, English (Fluent)
  • Spanish (Intermediate)
  • Teamwork and collaboration
  • Client relations
  • Microsoft office ; Google suite; Salesforce; Outlook; Teams ; Zoom
  • Phone Etiquette
  • HIPAA Compliance
  • Fundraising
  • Negotiation
  • Project Management

Certification

-BLS

-HIPAA

-Entrepreneurship

International Plate of Community Services, IJM (Tenessee)

In 2017, I won an International Plate while representing my country in the United States. I created a social organization in honor of the plate to continue the hard work and provide relief to my peers. 

Languages

French
Native or Bilingual
English
Full Professional
Spanish
Professional Working

Software

Salesforce

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Account Manager/Customer Service Representative

Insight Global
05.2024 - 01.2025

Administrative Secretary

FHH Staffing Solutions
04.2020 - 12.2023

Marketing Agent/Public Relations Coordinator

International Junior Miss Haiti
12.2016 - 12.2017

Secretary of Legio Mariae

St Martin De Tours Parish
05.2014 - 08.2016

Cashier

Acra Store
08.2013 - 09.2017

-BLS

-HIPAA

-Entrepreneurship

Miami Dade College

Applicant Fall 2025 from Associate of Nursing

Miami Dade College

Vocational from Pharmacy Technician

Universite Notre Dame D'Haiti

from Medical School

Sainte Rose De Lima

High School Diploma
Gaelle Garcon