Gaelle Kazzi
Houston,TX
Summary
Results-oriented Business Management student and Lash Technician with entrepreneurial and management experience. Cultivates strong relationships with co-workers and clients while leading sales teams. Trained in operations and skilled in independent and collaborative leadership. Utilizes business acumen and decisive judgment to drive organizational success.
Overview
1
1
Language
4
4
years of professional experience
Work History
Owner
Self Employed Services
Houston, Texas
01.2024 - Current
- Applied classic, volume, and hybrid lash sets based on each client's desired look and eye shape.
- Performed eyelash extensions, refills, and removals while correct sanitation and safety procedures.
- Consulted every client on what suits their eye shape best, prices and lash condition for safe application choices
- Created a welcoming atmosphere and built clientele by educating clients on aftercare products to extend retention between appointments.
- Developed strong rapport with clients to gain repeat business and improve overall sales.
- Utilized social media platforms to promote services, increasing visibility and driving client referrals.
- Scheduled appointments confirmed bookings and maintained client records.
- Ensured a clean and organized workstation while restocking all supplies.
Team Leader
McDonald's
Houston, Texas
03.2023 - 01.2024
- Trained and mentored 10+ new crew members on customer service, cashier duties, and food safety rules, enhancing overall customer experience.
- Supervised 4-7 crew members during peak lunch time to make sure that we maintain fast service and our orders are accurate.
- Handled customer concerns and service issues while maintaining a positive attitude.
- Delegated daily tasks to team members to optimize group productivity.
- Reviewed customer service surveys and developed targeted strategies to boost customer satisfaction ratings.
- Monitored food quality, cleanliness, and sanitation standards
- Assisted with opening and closing procedures for shifts to ensure smooth operations.
Education
Bachelor of Arts - Business Administration And Management
University of Houston
Houston, TX05-2028
Associate of Arts - Business Administration
Lone Star College
Houston, TX05-2026
High School Diploma -
Langham Creek High School
Houston, TX05-2024
Skills
- Client consultation
- Microsoft Excel
- Social media marketing
- Appointment management
- Microsoft Excel
- Team leadership
- Conflict resolution
- Customer education
- Microsoft Excel
Languages
Arabic
Professional
Timeline
Owner
Self Employed Services
01.2024 - Current
Team Leader
McDonald's
03.2023 - 01.2024
Bachelor of Arts - Business Administration And Management
University of Houston
Associate of Arts - Business Administration
Lone Star College
High School Diploma -
Langham Creek High School