GAELLE MYRIAM SIDNEY
Lehigh Acres,FL
Summary
Proven customer service specialist, excelled at Walmart by enhancing customer loyalty through empathetic complaint resolution and efficient transaction handling. Demonstrated reliability and exceptional cash management skills, contributing to a welcoming shopping environment. Skilled in team collaboration and maintaining composure under pressure, consistently meeting and exceeding service goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Walmart
02.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained customer satisfaction with quick and professional handling of product returns.
Customer Service Cashier
VILLA MELLA PHARMACY
11.2022 - 05.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
CHICA SEXY
06.2020 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Volunteer
ALTAGRACE VOLUNTEER
05.2020 - 06.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
Volunteer
SAINT JUDE AND ST SIMON
01.2019 - 04.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
Education
CERTIFICATION - CERTIFIED NURSING ASSISTANT
K&E MEDICAL TRAINING CENTER
Lehigh Acres, FL06.2024
CERTIFICATION - CPR
K&E MEDICAL TRAINING CENTER
Lehigh Acres, FL06.2024
CERTIFICATION - Pharmacy Technology
INFOTEP
DOMINICAN REPUBLIC07.2022
CERTIFICATION - BANK TELLER
INFOTEP
DOMINICAN REPUBLIC07.2022
CERTIFICATION - Spanish Language And Literature
AUTONOMOUS UNIVERSITY OF SANTO DOMINGO
DOMINICAN REPUBLIC10.2021
CERTIFICATION - ADMINISTRATION PUBLIC
UNIVERSITY PORT AU PRINCE
PORT AU PRINCE HAITI06.2019
High School Diploma -
COLLEGE MARIE DOMINIQUE MAZZARELLO
PETION VILLE HAITI06.2017
Skills
Customer Service
Customer Satisfaction
Reliability and punctuality
Patience and composure
Cash Handling
Merchandise Restocking
Customer Assistance
Reliable and Responsible
Honest and Dependable
Team Collaboration
Customer Relations
Cash Register Operation
Cash handling and management
Languages
French
Full Professional
CREOLE
Full Professional
Spanish
Full Professional
English
Professional Working
Timeline
Customer Service Cashier
Walmart
02.2024 - Current
Customer Service Cashier
VILLA MELLA PHARMACY
11.2022 - 05.2023
Customer Service Representative
CHICA SEXY
06.2020 - 11.2022
Volunteer
ALTAGRACE VOLUNTEER
05.2020 - 06.2020
Volunteer
SAINT JUDE AND ST SIMON
01.2019 - 04.2020
CERTIFICATION - CERTIFIED NURSING ASSISTANT
K&E MEDICAL TRAINING CENTER
CERTIFICATION - CPR
K&E MEDICAL TRAINING CENTER
CERTIFICATION - Pharmacy Technology
INFOTEP
CERTIFICATION - BANK TELLER
INFOTEP
CERTIFICATION - Spanish Language And Literature
AUTONOMOUS UNIVERSITY OF SANTO DOMINGO
CERTIFICATION - ADMINISTRATION PUBLIC
UNIVERSITY PORT AU PRINCE
High School Diploma -
COLLEGE MARIE DOMINIQUE MAZZARELLO
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