Gagan Kulshrestha
Agra,Uttar Pradesh
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Team Leader
Capline Services
Noida , Uttar Pradesh
01.2024 - Current
- Provided guidance to team members in resolving complex issues or complaints.
- Collaborated with other departments to ensure smooth operations of the team.
- Organized client meetings to provide project updates.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Coached, mentored and trained junior team members on their roles and responsibilities.
Team Lead (Backend Operations)
Capline services
Noida, India
09.2021 - 01.2024
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Identified opportunities for process improvements, implementing changes when required.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Use automations in the processes and design new processes for intended results.
Subject Matter Expert (SME)
Capline services
04.2021 - 09.2021
- Handled a team of Approx 20 person and work together for the desired result
- Created technical documentation including system diagrams, process flow charts, and white papers.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
Process Associate
Capline services
04.2019 - 04.2021
- .Identified potential risks associated with processes and recommended corrective actions. I Helped my lead to take over different Processes
- Performed data entry tasks to update customer records and maintain accuracy of information For which I was Awarded More than 7 monthly reward in a year
Education
Master's In Public administration -
St. Johns college
Agra12.2019
Master's in Chemistry -
R.B.S Degree college
Agra07.2017
Skills
- Conflict Management
- Work Planning and Prioritization
- People Management
- Documentation And Reporting
- Team Development
Certification
- Course on Computer Concept
- Basic spreadsheet workshops
- Basic Financial Workshops.
Hobbies and Interests
- Adventure activities such as Rafting, Shooting etc
- Travelling
- Web series/Space Exploration Videos
Languages
English
Professional
Hindi
Native/ Bilingual
Accomplishments
- Got an Gold Badge for working efficiently and improving the Process
- Numerous Silver badge while working through the tenure of 5 Years in organization.
Timeline
Senior Team Leader
Capline Services
01.2024 - Current
Team Lead (Backend Operations)
Capline services
09.2021 - 01.2024
Subject Matter Expert (SME)
Capline services
04.2021 - 09.2021
Process Associate
Capline services
04.2019 - 04.2021
Master's In Public administration -
St. Johns college
Master's in Chemistry -
R.B.S Degree college
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