Gagan Deep Singh Lnu
Santa Clara,CA
Summary
Dynamic Customer Service Representative with a proven track record at Ups Store, adept at enhancing customer satisfaction and upselling products, demonstrating exceptional active listening and critical thinking skills. Excelled in handling high-stress situations and contributed to sales growth, showcasing a blend of computer proficiency and unparalleled customer service.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Ups Store
01.2023 - 08.2024
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Handel day to day work with packages return and other store works .
- Doing live finger scanning for people as user in different sectors like security and visa applications
- Handling physical heavy packages in the store
Customer Service Representative
Bobs Liquor Store
11.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Keeping inventory upto date.
- Handel customer transactions and may verify that customers are legally able to purchase alcohal.
Education
Holy Child School
India 🇮🇳 Bachlors of Commerce
Khalsa Collage Delhi India Skills
- Customer service
- Active listening
- Critical thinking
- Computer skills
- Relationship building
- Professional telephone demeanor
Timeline
Customer Service Representative
Ups Store
01.2023 - 08.2024
Customer Service Representative
Bobs Liquor Store
11.2022 - 08.2023
Holy Child School
Bachlors of Commerce
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