Gage Rotenberry
Myrtle Beach,SC
Summary
Tirelessly driven individual backed with a military career of exceptional performance reviews credited to my work ethic and desire for improvement. A leader that takes initiative for the betterment of the collective. Satisfaction of my customers, welfare of my employees, and the completion of the task are always in the forefront of my mind. 100% Permanently and totally disabled veteran with a security clearance.
Overview
9
9
years of professional experience
Work History
Customer Experience Agent
Enterprise Rent-A-Car
Myrtle Beach, SC
04.2024 - Current
- Resolved customer queries and complaints in a timely manner.
- Assisted customers with any inquiries or complaints regarding their orders.
- Analyzed customer feedback to identify potential areas of improvement.
- Educated customers about new products and services that may be beneficial for them.
Marketing Representative
Hilton Grand Vacations
MYRTLE BEACH, SC
07.2023 - 04.2024
- Built strong relationships with customers through email outreach and personal interactions.
- Distributed promotional information and incentives determined by marketing managers.
- Conducted market research to identify customer needs and preferences.
- Analyzed data from surveys and focus groups to determine consumer trends.
- Tracked performance metrics of marketing initiatives using analytics tools
Collections Agent
Capital Vacations
MYRTLE BEACH, SC
01.2023 - 07.2024
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
- Upheld privacy and security requirements for customer information.
- Maintained accurate records and reported on collection activity and accounts receivable status.
Operations Manager
Self
Myrtle Beach, SC
03.2020 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Gym Manager
US ARMY
Fort Bragg, NC
03.2019 - 03.2020
- Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
- Implemented clear goals for each employee and tracked his or her progress carefully, providing support and assistance whenever it was needed.
- Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
- Implemented personalized training to each employee, providing guidance and information to strengthen skills needed to accomplish tasks.
- Encouraged employees to voice concerns and share opinions without fear of reprisal, promoting positive and conducive working environment.
- Initiated group programs to challenge members to make exercise part of daily routines.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Trained, managed and motivated employees to promote professional skill development.
- Motivated employees to share ideas and feedback.
Section Chief
US Army
Fort Bragg, NC
12.2018 - 03.2019
- Maintained and kept 100% accountability of over $6 million worth of military equipment
- Directly supervised four personnel.
- Developed training program for four personnel to secure best performance.
- Drafted training schedules and filed paperwork.
- Instructed personnel on HIMARS (M142) use and safety.
- Supervised ammunition handling, administration and distribution.
- Trained new employees on operating procedures and unit policies.
- Established production standards and productivity goals for section, prioritizing tasks to reach deadlines.
- Communicated with other section managers to determine best ways to meet quotas and quality goals.
Platoon Sergeant
US Army
Fort Bragg, NC
12.2018 - 12.2018
- Maintained 100% accountability and responsibility of over $25 million worth of military equipment
- Conducted quality control inspections of subordinate organizations to detect and correct deficiencies.
- Supervised, trained, cross-trained and mentored personnel assigned in various occupational specialties.
- Controlled platoon in mounted and dismounted operations.
- Managed receipt, storage and issue of ammunition processes.
- Evaluated personnel periodically on job performance and occupational-related strengths and weaknesses.
- Requisitioned, received, stored and documented unit equipment and supplies.
- Led operational planning teams to address field and base concerns with minimal delays.
- Advised commanding officers on weapons operations, capabilities and unforeseen operational problems.
Section Chief
US Army
Fort Sill, OK
12.2017 - 07.2018
- Directly supervised 15 personnel.
- Developed training program for 15 personnel to secure best performance.
- Drafted training schedules and filed paperwork.
- Supervised ammunition handling, administration and distribution.
- Trained new employees on operating procedures and company policies.
- Established production standards and productivity goals for section, prioritizing tasks to reach deadlines.
- Recommended process improvements to streamline production workflows.
- Communicated with other section managers to determine best ways to meet quotas and quality goals.
- Created and implemented processes to maintain employee safety.
- Oversaw organization and cleanliness of production area.
MILITARY VEHICLE OPERATOR
US Army
Fort Sill, OK
12.2015 - 12.2017
- Conducted weekly maintenance and daily checks to ensure vehicle readiness
- Maintained vehicle's operational readiness
- Professionally used SINGARS and HARRIS communication systems
- Maintained vehicle to maximize passenger satisfaction.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Cleaned vehicle regularly to maintain professional appearance.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
Education
Associates in Business - Business
Midlands Technical College
West Columbia, SC05.2022
Associate of Science - Business Administration
Horry-Georgetown Technical College
Conway, SCSkills
- Verbal and written communication
- Employee performance assessment
- Telephone etiquette
- Cross-functional team management
Additional Skills
- Microsoft Word, Powerpoint, and Excel experience
- Data entry experience
Timeline
Customer Experience Agent
Enterprise Rent-A-Car
04.2024 - Current
Marketing Representative
Hilton Grand Vacations
07.2023 - 04.2024
Collections Agent
Capital Vacations
01.2023 - 07.2024
Operations Manager
Self
03.2020 - Current
Gym Manager
US ARMY
03.2019 - 03.2020
Section Chief
US Army
12.2018 - 03.2019
Platoon Sergeant
US Army
12.2018 - 12.2018
Section Chief
US Army
12.2017 - 07.2018
MILITARY VEHICLE OPERATOR
US Army
12.2015 - 12.2017
Associates in Business - Business
Midlands Technical College
Associate of Science - Business Administration
Horry-Georgetown Technical College