Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host, Barista, Server
Treasure Island Resort & Casino
10.2023 - Current
Executed company policies, procedures, and safety standards to ensure the proper operation of the restaurant.
Created and perfected 15+ coffee varieties daily, enhancing customer satisfaction.
Trained store personnel on how to interact with customers, not just sell items.
Trained 5 new staff on efficient coffee preparation and customer engagement, enhancing service quality.
Efficiently served beverages to 100+ customers weekly while managing tip transactions for satisfaction.
Host and Cashier
Perkins Restaurants & Bakery
10.2022 - 10.2023
Offered strong customer service skills, keeping customers satisfied.
Communicated with customers daily, provided friendly and courteous service, and resolved complaints.
Maintained a spotless dining room daily, enhancing guest satisfaction.
Counted cash and kept track of tips for servers.
Host and Cashier
Perkins Restaurants & Bakery
10.2021 - 10.2022
Offered strong customer service skills, keeping customers satisfied.
Communicated with customers daily, provided friendly and courteous service, and resolved complaints.
Maintained a spotless dining room daily, enhancing guest satisfaction.