Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Personal Information
Timeline
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Gage Wheeler

Gage Wheeler

Graham,USA

Summary

Experienced with handling high volumes of customer interactions and ensuring positive outcomes. Utilizes advanced communication techniques to address and resolve issues efficiently. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional customer service specialist with track record of delivering high-quality results. Demonstrates strong communication skills, problem-solving abilities, and knack for building rapport with clients. Highly adaptable in fast-paced environments and excels in collaborative team settings. Proficient in conflict resolution, customer relationship management, and consistently meeting and exceeding service standards.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Expert

Teleperformance USA
Burlington, NC
09.2025 - Current
  • Delivered exceptional customer service, resolving inquiries and complaints efficiently.
  • Supported operations of Electronic Federal Tax Payment System to enhance user experience and compliance.
  • Executed thorough fingerprinting and credit assessments, contributing to a secure hiring environment. Achieved high standards in background checks, reinforcing trust and safety within the organization. Enhanced recruitment efficiency through diligent verification processes.

Marketing Assistant

Nu Vision Auto Glass
Columbia, SC
01.2025 - 11.2025

Oversaw operations in auto glass sales, enhancing customer satisfaction through effective service. Managed insurance claims to streamline processes and improve efficiency. Led training initiatives for a sales team, fostering skill development and performance improvement.

  • Developed and executed marketing campaigns across digital platforms to enhance brand visibility.
  • Managed social media accounts, creating engaging content to increase audience engagement.
  • Conducted market research to identify trends and inform strategic decision-making processes.

Groundskeeper

Twin Lakes Community
Elon, NC, US
06.2023 - 01.2025
  • Oversaw maintenance of grounds to ensure cleanliness and aesthetic appeal. Managed resident work requests for yard services to enhance community satisfaction.
  • Assisted in seasonal planting and upkeep of flowerbeds to enhance community appeal.
  • Conducted routine inspections of grounds to identify maintenance needs and prevent hazards.
  • Trained new staff on best practices for equipment operation and safety protocols.
  • Implemented sustainable landscaping techniques to promote environmental stewardship within the community.
  • Collaborated with management to plan landscape enhancements based on community feedback and needs.

Line Cook

Chili's
Burlington, NC, US
05.2022 - 01.2025
  • Prepared and cooked diverse menu items to enhance customer dining experiences.
  • Coordinated kitchen workflow to ensure timely service during peak hours.
  • Prepared high-quality food items consistently in accordance with Chili's menu standards.
  • Trained new staff on food preparation techniques and safety protocols.

Customer Service Team Lead

Academy Sports + Outdoors
Burlington, NC, US
03.2022 - 08.2022
  • Assisted customers with returns and order pickups. Supported credit card services. Led team in closing registers and counting cash drawers.
  • Led customer service team to enhance operational efficiency and improve service quality.
  • Developed training programs for new hires, fostering a culture of excellence in customer care.

Shift Supervisor

Sheetz
Burlington, NC, US
08.2020 - 05.2022
  • Assisted customers with inquiries and provided support throughout the store. Cooked food in the kitchen to meet customer needs. Supported shift supervisor in managing daily operations and completing assigned tasks.
  • Trained and mentored staff, enhancing team performance and service efficiency.
  • Supervised daily operations, ensuring compliance with safety and quality standards.

Chick-Fil-A Team Member

Chick-fil-A
Burlington, NC, US
06.2018 - 07.2019
  • Casher and assist where needed
  • Ensured compliance with food safety regulations and maintained a clean work environment.
  • Assisted in managing inventory levels to optimize stock availability and reduce waste.
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.

Education

Associate's degree - aviation maintenance technician

Guilford Technical Community College
Jamestown, NC
02.2026

College Degree - Accounting

Alamance Community College
Alamance County, NC
05.2021

Skills

  • Data entry proficiency
  • Call center experience
  • Complaint handling
  • Software navigation
  • Problem-solving
  • Time management
  • Shipping and receiving
  • Team collaboration
  • Money handling
  • Microsoft Excel
  • Customer relations
  • Relationship building
  • Client relations
  • Technical troubleshooting
  • Service upselling
  • Lead generation
  • Spreadsheets
  • Sales closing
  • Customer relationship management (CRM)

Accomplishments

    Certiport Microsoft Excel Certification

Certification

  • Microsoft Office Specialist
  • Driver's License

Personal Information

  • Driving License: Driver's License
  • Work Permit: Authorized to work in the US for any employer
  • Visa Status: Authorized to work in the US for any employer

Timeline

Customer Service Expert

Teleperformance USA
09.2025 - Current

Marketing Assistant

Nu Vision Auto Glass
01.2025 - 11.2025

Groundskeeper

Twin Lakes Community
06.2023 - 01.2025

Line Cook

Chili's
05.2022 - 01.2025

Customer Service Team Lead

Academy Sports + Outdoors
03.2022 - 08.2022

Shift Supervisor

Sheetz
08.2020 - 05.2022

Chick-Fil-A Team Member

Chick-fil-A
06.2018 - 07.2019

College Degree - Accounting

Alamance Community College

Associate's degree - aviation maintenance technician

Guilford Technical Community College