Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gage Williams

Keensburg

Summary

Dynamic and empathetic professional with a proven track record at Terrabis, adept at enhancing customer satisfaction through expert product knowledge and personalized recommendations. Excelled in product merchandising and customer education, significantly contributing to sales growth and repeat business. Skilled in maintaining confidentiality and building rapport, demonstrating both hard and soft skills critical in customer-centric roles.

Overview

9
9
years of professional experience

Work History

Budtender

Terrabis
11.2024 - Current
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.

Lead Budtender

Terrabis
04.2022 - 10.2023
  • Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
  • Assisted with marketing efforts by creating engaging social media content showcasing new products or upcoming dealspromotions.
  • Participated in community outreach events representing the dispensary positively within local communities.
  • Stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
  • Developed strong relationships with vendors, negotiating favorable terms for purchasing bulk inventory items.
  • Collaborated with team members to develop new product displays and promotional strategies, driving sales growth.
  • Ensured adherence to all state-specific regulations related to the sale of cannabis products within the dispensary environment.
  • Resolved customer complaints professionally and efficiently, preserving brand reputation and customer loyalty.

Cultivation Agent

Ataraxia
02.2020 - 11.2022
  • Engaged in continuous improvement initiatives aimed at enhancing productivity levels without sacrificing product quality or worker safety.
  • Contributed to the development of nutrient-rich soil mixtures, promoting strong root systems and overall plant health.
  • Monitored environmental conditions closely, adjusting temperature, humidity, and lighting as needed for optimal plant health.
  • Improved crop yield by implementing efficient cultivation techniques and monitoring plant health regularly.

Sales Associate

Gordmans Department Store
01.2019 - 01.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Cashier

Caseys General Stores Inc
07.2016 - 12.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Education

General Education -

Henderson County High
Henderson, KY
08.2013

Skills

  • Supporting medical patients
  • Product merchandising
  • Patience and empathy
  • Customer education
  • Product knowledge expertise
  • Discussing cannabis
  • Cleanliness and hygiene
  • Sales proficiency
  • Counting money
  • Maintaining security
  • Building rapport
  • Maintaining confidentiality

Timeline

Budtender

Terrabis
11.2024 - Current

Lead Budtender

Terrabis
04.2022 - 10.2023

Cultivation Agent

Ataraxia
02.2020 - 11.2022

Sales Associate

Gordmans Department Store
01.2019 - 01.2020

Cashier

Caseys General Stores Inc
07.2016 - 12.2017

General Education -

Henderson County High

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