Gaige Bodnar
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Partner Advocate
Flagstar Bank Headquarters
Troy, MI
08.2021 - Current
- Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Monitored processes and procedures, making sure company met compliance regulations.
- Identified plans and resources required to meet project goals and objectives.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Monitored customer(s) pipeline(s) on a proactive basis and aggregated information to share with the customer which loans need their attention and/or internal escalations in an effective and efficient manner.
- Worked closely with Underwriting Advocates and Underwriters to escalate and address complex and problem files.
- Responded to customer initiated needs via phone and email correspondence to answer general and complex questions about all facets of the mortgage origination process.
- Maintained open communication by presenting regular updates on project status to customers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Suspense Representative
Flagstar Bank Headquarters
Troy, Michigan
07.2019 - 08.2021
- Determined acceptability of documentation submitted to cure conditions and ensure loan is eligible for purchase.
- Identified errors made during purchase review or as a result of submitted documentation and assign conditions for resolution
- Assisted the Post Closing Loan Review department by performing the initial purchase review
- Communicated with correspondent customers and sales/internal partners regarding acceptable cures for conditions
- Researched relevant resources to assist members, identified member representation needs, and troubleshot next steps to provide optimal support for member.
Store Manager
Campus Den
, MI
12.2017 - 02.2019
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Education
BBA - Business Management
Baker College
Flint, MIHigh School Diploma -
Adlai E. Stevenson High School
Sterling Heights, MI06.2017
Skills
- Team Leadership
- Program Optimization
- Decision Making
- Deadline Management
- Multitasking and Prioritization
- Verbal and Written Communication
- Problem Anticipation and Resolution
- Goal Setting
- Process Development and Streamlining
- Risk mitigation
- Data analysis
- Originality and Creativity
Certification
Microsoft Office Certification
Timeline
Business Partner Advocate
Flagstar Bank Headquarters
08.2021 - Current
Suspense Representative
Flagstar Bank Headquarters
07.2019 - 08.2021
Store Manager
Campus Den
12.2017 - 02.2019
BBA - Business Management
Baker College
High School Diploma -
Adlai E. Stevenson High School
Microsoft Office Certification
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