Gail Corrow

Amazon Pharmacy

Seattle , WA

09.2020 - Current

Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
Provided guidance on job-related issues to new hires during their first weeks with the organization.
Explained goals and expectations required of trainees.
Mentored and coached newly hired employees in their roles and responsibilities.
Assessed the performance of each new hire throughout their onboarding process, providing feedback when necessary.
Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
Worked with cross-functional teams to achieve goals.
Completed day-to-day duties accurately and efficiently.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Identified needs of customers promptly and efficiently.
Worked effectively in team environments to make the workplace more productive.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.