Gail Martin del Campo
California
Summary
To leverage my experience in providing excellent client relations, into a role whereby I can continue to deliver support and service to multiple stakeholders.
Overview
14
14
years of professional experience
Work History
Lead Care Manager
Exceptional Parents Unlimited
04.2025 - 07.2025
- Conduct resident orientation and needs assessment
- Provide family-centered care coordination services to children/youth
- Assist residents in the appropriate utilization of referral services
- Prepare, review and update case management plans for residents
- Oversee the provision of ECM services and implementation of the care plan
Case Manager
Turning Point of Central CA, Inc
08.2024 - 04.2025
- Conduct resident orientation and needs assessment
- Assist the residents' case management plans utilizing program components and services
- Assist residents in the appropriate utilization of referral services
- Prepare, review, and update case management plans for residents
- Observe and note resident behavior, documenting significant interventions
- Assist residents in transition/release planning
- Be on-site at the assigned location during regularly scheduled work hours
Case Manager
Options for All North County
03.2021 - 04.2024
- Serve as administrative and program support to overall program and operations
- Monitor delivery of daily support, supervision, and instruction to participants with intellectual and physical disabilities
- Monitor staff and participants to ensure compliance, quality, and efficiency of service delivery
- As a supervisor, ensure completion of daily reports with adequate detail of engagement
- Assist Direct Support Professionals in the creation and delivery of a functional curriculum for participant activities
- Responsible for training and supporting new staff
Direct Support Professional (DSP) II
Options for All North County
01.2021 - 03.2021
- Easily adaptable to multiple program types and environments, with minimal instruction or supervision
- Successfully balances administrative obligations with in-person/field backup
- Collaborates with newly hired staff: ISP reports, goals/objectives/behavior support
- Conducts training on program safety protocols
- Track record of securing volunteer sites in the community
Community Training Instructor
Options for All North County
04.2016 - 01.2021
- Provide support and training to a group of clients while engaging in various activities in the community
- Secured six new volunteer sites, Carlsbad Senior Center, Leo Carrillo Ranch, Canine Companions, Seacoast Church, Venture Church, and Ivey Ranch
- Worked with clients to keep them on track with new job responsibilities at the REI store
Account Manager
FABTEX
06.2011 - 12.2015
- Worked with designers and the hospitality industry to determine the needs of the customer
- Developed and managed a new sales territory
- Developed excellent cold-calling techniques for gaining new clients
Owner/Operator
G & E Mattress
02.2012 - 08.2015
- Owned and operated a successful mattress business
- Developed ongoing referral business due to excellent customer service
- Won the annual incentive trip for top-producing dealers each year in operation
Education
No Degree -
Eastern Gateway Community College
Steubenville, OH01-2022
H.S. Diploma - undefined
Homestead High
Cupertino, CA06.1977
Skills
- Excellent communication skills A track record of delivering excellent customer service to all stakeholders A professional who provides accurate and timely reporting An excellent problem solver who resolves issues at the initial stages
- Case assessments
- Patient education
Timeline
Lead Care Manager
Exceptional Parents Unlimited
04.2025 - 07.2025
Case Manager
Turning Point of Central CA, Inc
08.2024 - 04.2025
Case Manager
Options for All North County
03.2021 - 04.2024
Direct Support Professional (DSP) II
Options for All North County
01.2021 - 03.2021
Community Training Instructor
Options for All North County
04.2016 - 01.2021
Owner/Operator
G & E Mattress
02.2012 - 08.2015
Account Manager
FABTEX
06.2011 - 12.2015
H.S. Diploma - undefined
Homestead High
No Degree -
Eastern Gateway Community College
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