New Business Lead Customer Service Rep
Handle incoming phone calls primarily from insurance agents
I have worked for Transamerica since 1983. I started in sales, became a licensed insurance agent in 1984. I moved to the customer service call center where I worked for over 20 years before moving into the New Business Department where I currently work for over 18 years. Am very knowledgeable of Transamerica processes and operations. Am a dedicated customer service professional with extensive experience a solid team player with outgoing, positive demeanor motivated to maintain customer satisfaction and contribute to company success.
Handle incoming phone calls primarily from insurance agents
Proven skills in establishing good rapport with customers
Strong problem solving skills
Ability to effectively communicate and process customer information
Good listener
Attention to detail