Gail Ostendorf
St. Cloud,MN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
DBL Labs
05.2019 - Current
- Identified and resolved discrepancies and errors in customer accounts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Mutual Fund Representative
Cetera Financial Group
03.2018 - 04.2019
Entered Mutual fund transactions into a software program from mail as well as the phone.
Customer Service Representative
Wolters Kluwer Financial Services
06.1996 - 07.2017
- Addressed customer inquiries to ensure satisfaction and foster positive service experience through phone calls and correspondense.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Worked with the IRA department to set up training sessions in cities throughout the USA. Worked with customers to register for the sessions.
Education
Certificate of Technical Studies - Word Processing
St. Cloud Vocational College
St. Cloud, MN05-1988
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Professional telephone demeanor
- Prioritization
- Multi-line phone talent
- Office equipment proficiency
- Retail store support
- Tactful and diplomatic
- Courteous demeanor
- Reliability
- Customer service excellence
- Professionalism
Timeline
Customer Service Representative
DBL Labs
05.2019 - Current
Mutual Fund Representative
Cetera Financial Group
03.2018 - 04.2019
Customer Service Representative
Wolters Kluwer Financial Services
06.1996 - 07.2017
Certificate of Technical Studies - Word Processing
St. Cloud Vocational College
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