Gail Susanek
Bartender
Allison Park,PA
Summary
Dynamic bartender with a proven track record at H & H Bar Lounge, excelling in customer service and mixology. Enhanced guest satisfaction through engaging interactions and efficient service, leading to a significant increase in repeat clientele. Skilled in inventory management and team training, fostering a collaborative and high-performing bar environment.
Overview
2
2
Languages
1
1
Certification
Work History
Bartender
H & H Bar Lounge
- Prepared and served beverages according to standard recipes and customer preferences.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Collaborated with team members to maintain a clean and organized bar environment.
- Adapted quickly to high-pressure situations during peak service hours, ensuring customer satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Developed rapport with regular customers, enhancing their overall experience at the bar lounge.
- Trained new staff on bar operations, drink preparation techniques, and customer service standards.
- Implemented efficient workflow strategies to improve service speed and accuracy during busy shifts.
- Led initiatives for special events, creating unique drink menus tailored to specific themes or occasions.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared garnishes by evenly slicing and pitting fruits.
- Helped management plan and serve bar menu exceeding customer expectations.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Completed requisitions to maintain required stock par levels.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Built relationships with vendors to manage orders and negotiate costs.
Dental Assistant
HartWood Dental Associates
- Assisted in patient preparation and comfort during dental procedures.
- Managed sterilization protocols for dental instruments and equipment.
- Maintained accurate patient records using dental software systems.
- Supported dentists with chairside assistance to enhance workflow efficiency.
- Educated patients on post-operative care and oral hygiene practices.
- Collaborated with team members to streamline scheduling and reduce wait times.
- Trained new staff on office procedures and best practices for patient care.
- Implemented inventory management strategies to ensure availability of supplies.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Collaborated with dental team to develop treatment plans, ensuring patient needs were met comprehensively.
- Enhanced patient rapport by consistently delivering compassionate and professional care.
- Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
- Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
- Conducted inventory management to maintain essential supplies, avoiding procedural delays.
- Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
- Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
- Facilitated patient education on oral hygiene practices, contributing to improved dental health.
- Participated in community outreach programs, educating public on importance of dental health.
- Prepared treatment areas for patient care, ensuring sterile and organized environment.
- Assisted in dental radiography, ensuring safety and accuracy for diagnostic purposes.
- Enhanced team productivity by providing timely assistance during complex dental procedures.
- Streamlined digital x-ray processing, reducing wait time for diagnosis and treatment planning.
- Increased office efficiency by maintaining patient records with up-to-date information.
- Implemented waste reduction initiatives in clinic, promoting environmental sustainability.
- Supported dental procedures, ensuring efficient operation and patient satisfaction.
- Improved dental procedure outcomes with accurate preparation of filling and crown materials.
- Improved patient care with meticulous attention to instrument sterilization and preparation.
- Streamlined appointment scheduling, reducing wait times and enhancing patient satisfaction.
- Prepared and sterilized instruments and materials for use by dentists.
- Monitored patient comfort and safety during dental procedures.
- Prepared patient X-rays and images for review by dentist.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Type, casts and impressions.
- Scheduled and confirmed patient appointments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Staged tray for procedures by arranging dental instruments and equipment.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Exposed, developed and mounted dental x-rays.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Verified patient insurance eligibility and benefits.
- Designed dental report card to explain patient dental health status and treatment plans.
Education
High School Diploma -
Cathedral City High School
Cathedral City, CA06.1999
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Clear and effective communication
Patience and tolerance
Outgoing personality
Engaging personality
Cleanliness and hygiene
Customer service expertise
Responsible alcohol service
Complex Problem-solving
Payment processing
Handling difficult customers
Cash register operation
Menu memorization
Memory retention
Hospitality service expertise
Service-oriented mindset
Professional appearance
Suggestive selling
Alcohol awareness
Food service
Team training and development
New hire training
Beverage preparation
Drink preparation techniques
Inventory
Performance improvement
Food running
Staff management
Health codes compliance
Changing beer kegs
Basic accounting
Ordering bar supplies
Aloha POS
Order management
Food preparation
Ordering procedures
Garnishing drinks
Preparing garnishes
Fluency in language
ABC standards
Conversant in language
Organizational growth
Glassware management
Courteous
Safe serving practices
Multilingual in languages
ABC regulations
Anticipating guest needs
Cash and credit transactions
Bar equipment use
Safe service compliance
Outstanding customer service
Financial records oversight
Mixology
Hospitality and accommodation
Bar service preparation
Menu design
Identification verification
Able to stand number hours
Excellent judgment
Bar operations management
Recipe and menu memorization
Bar restocking
Point of sale systems
Cocktail list development
Beverage supply orders
Liquor restocking
Proficient in mixology
Beer and wine recommendations
Craft cocktail preparation
Maintaining a clean bar
Wine and liquor expertise
Safe food handling procedures
Fast learner
Honest and dependable
Teamwork and professionalism
Hospitality and guest service
Collaboration and teamwork
Calm and composed
Relationship building
Food and beverage service
Responsible serving
Engaging customers
Good conversationalist
Drink preparation
Issue resolution
Professional service standards
Bussing and serving
Certification
CPR Certified
Timeline
CPR Certified
04-2026
Bartender
H & H Bar Lounge
Dental Assistant
HartWood Dental Associates
High School Diploma -
Cathedral City High School