Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gail Terpstra

Norton Shores

Summary

Dynamic retail professional with extensive experience at Joann Fabric and Crafts, excelling in operations management and customer service. Proven track record in staff training and development, achieving a 90% increase in education enrollment. Skilled in strategic decision-making and effective team leadership, fostering a collaborative environment that drives sales and enhances customer satisfaction.

Overview

25
25
years of professional experience

Work History

Assistant Store Manager

Joann Fabric And Crafts
01.2017 - 05.2025
  • Supervised daily operations to ensure optimal store performance and customer satisfaction.
  • Hired, trained and mentored staff on product knowledge and customer service techniques.
  • Implemented merchandising strategies to enhance product visibility and drive sales.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed schedules for 25-40 associates to optimize workforce efficiency during peak business hours.

Sales Floor Team Leader

Joann Fabric And Crafts
06.2013 - 01.2017
  • Led a team of over 50+ to successfully open the new Grandville store.
  • Trained new team members on company policies and procedures.
  • Led team to achieve sales targets through effective coaching and training initiatives.
  • Monitored sales floor operations, ensuring optimal product placement and customer engagement.
  • Developed and implemented visual merchandising strategies to enhance customer experience.
  • Resolved customer issues promptly, improving satisfaction and loyalty metrics.

Education Coordinator

Joann Fabric And Crafts
03.2011 - 06.2013
  • Customized curriculum content to meet the current trends and specific needs of target demographics within the community.
  • Coordinated workshops, seminars, and events to promote lifelong learning initiatives.
  • Increased enrollment by 90% within 1 year improving education sales from lowest in district to 1st in the Region.
  • Created and distributed informational materials that highlighted the benefits of community education programs to attract prospective participants.
  • Recruited expert instructors to support program delivery and enhance student experiences.

Cashier

Joann Fabric And Crafts
01.2011 - 03.2011
  • Processed customer transactions accurately using point-of-sale systems.
  • Assisted in maintaining organized and clean checkout areas to enhance customer experience.
  • Handled cash, credit, and electronic payments ensuring compliance with financial policies.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.

Adult Education Instructor

Muskegon Heights Public Schools
11.2000 - 01.2011
  • Developed and implemented tailored adult education curricula to enhance student engagement and learning outcomes.
  • Facilitated workshops and training sessions, fostering a collaborative learning environment among diverse adult learners.
  • Evaluated student progress through assessments, providing constructive feedback to promote continuous improvement.
  • Collaborated with community organizations to identify educational needs and expand program offerings effectively.

Education

High School Diploma -

Muskegon Catholic Central High School
Muskegon, MI

Skills

  • Retail operations management
  • Customer service expertise
  • Staff training and development
  • Goal setting and achievement
  • Effective team leadership
  • Recruitment and onboarding
  • Employee scheduling
  • Retail merchandising
  • Cash management expertise
  • Strategic decision-making

Timeline

Assistant Store Manager

Joann Fabric And Crafts
01.2017 - 05.2025

Sales Floor Team Leader

Joann Fabric And Crafts
06.2013 - 01.2017

Education Coordinator

Joann Fabric And Crafts
03.2011 - 06.2013

Cashier

Joann Fabric And Crafts
01.2011 - 03.2011

Adult Education Instructor

Muskegon Heights Public Schools
11.2000 - 01.2011

High School Diploma -

Muskegon Catholic Central High School

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