Gailen Bills
San Antonio,TX
Summary
Experienced program manager with a strong background in veterans affairs operations, federal compliance, data analysis, and report writing. Skilled in coordinating cross-functional teams, tracking requirements, and supporting effective program delivery.
Overview
45
45
years of professional experience
Work History
Program Manager
Department Of Veterans Affairs - United States Government
Dallas, TX
09.1980 - 09.2025
- Developed project plans, identified risks, set objectives and monitored progress toward completion.
- Tracked compliance with Department of Veterans Affairs requirements and procedures.
- Prepared briefings and reports for leadership review, ensuring clarity of program status and decision-making support.
- Conducted regular team meetings to review progress and proactively resolve issues impacting program execution.
- Assisted cross-functional teams across regional offices and medical service lines.
- Advised staff on program standards, priorities, and service delivery.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Organized daily tasks to meet project deadlines and manage teams throughout multiple projects.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Created presentations outlining proposed solutions for addressing challenges encountered during program execution.
- Analyzed data collected during the course of the program operations and reported the results accordingly.
- Worked closely with other departments to support program technical aspects and cost proposals.
- Implemented best practices to enhance operational efficiency and streamline program processes.
- Assisted in developing training materials for new hires involved in the program activities.
- Designed surveys for customers seeking feedback on their experience with the program offerings.
- Supported veterans affairs program operations and aligned activities with federal policy.
Server
Judy's Cafe
Red Oak, TX
01.2002 - 01.2005
- Greeted Judy's Café guests and presented menus.
- Took food and beverage orders with careful attention.
- Delivered meals and drinks to tables promptly.
- Anticipated guest needs and promptly refilled beverages to enhance dining experience.
- Delivered exceptional customer service to guarantee guest satisfaction.
- Partnered with kitchen staff to accommodate special guest requests efficiently.
- Supported Judy's Cafe service during busy meal periods.
- Reset tables and maintained clean dining areas.
- Processed payments and balanced cash drawer.
Education
High School Diploma -
DeSoto High School
DeSoto, TX05-1978
Skills
- Program management
- Project planning
- Risk management
- Data analysis
- Policy analysis
- Report writing
- Documentation management
- Microsoft Office Suite
- Planning
- Training facilitation
- Team leadership
- Attention to detail
- Written communication
Timeline
Server
Judy's Cafe
01.2002 - 01.2005
Program Manager
Department Of Veterans Affairs - United States Government
09.1980 - 09.2025
High School Diploma -
DeSoto High School