Gail M. Armstrong

Customer Service Experience

• Responsible for receiving, documenting, and distributing citizen concerns to the appropriate responding department. Reviews incoming permit applications for completeness, processes, files, and scans completed permit packages. Receives, records and files accident reports and compiles point determination letters.
• Assists in billing. Performs office duties such as answering phones, greeting visitors, filing, ordering supplies, logging timesheets, and distributing mail, among others.
• Resolved customer inquiries efficiently through various communication channels.
• Streamlined complaint resolution process to enhance response times.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Assisted in training new team members on company protocols and systems.

• Responsible for receiving, documenting, and distributing citizen concerns to the appropriate responding department. Receives, records and files reports. Performs office duties such as answering phones, greeting visitors, filing, ordering supplies, logging timesheets, and distributing mail, among others.