Rachael Alexander
Chelsea,ME
Summary
Proven track record in enhancing operational efficiency with the Maine State Police through expert coordination and data entry skills. Spearheaded the development of specialized software, improving fleet management. While with the Department of Public Safety I excelled in high-pressure situations, demonstrating exceptional verbal communication and problem-solving abilities while coordinating emergency responses. Committed team player, adept at prioritizing work to achieve significant results.
Overview
11
11
years of professional experience
Work History
Office Associate II
Maine State Police
01.2017 - 07.2023
- Interacted with members of the public by phone, email, or in-person to provide information.
- Interacted with outside vendors to coordinate repairs and services on emergency vehicles.
- Placed purchase orders and delivery order to maintain adequate inventory of emergency equipment including specialized police vehicles.
- Performed monthly billing for all vehicle services performed on all State Police vehicles in the State of Maine.
- Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
- Coordinated with Maine IT to develop new software programs specific to the Maine State Vehicle Inspection Program and for the Maine State Police Fleet Maintenance Program.
- Maintained fleet fuel cards for entire State Police fleet.
- Ensured timely completion of projects by effectively prioritizing tasks and delegating responsibilities when necessary.
Emergency Communications Specialist
Maine Department of Public Safety
12.2012 - 01.2017
- Provided life-saving pre-arrival instructions to callers, assisting in stabilizing emergency situations until responders arrived on scene.
- Maintained strict confidentiality regarding sensitive information received during emergency calls, in accordance with applicable laws and regulations.
- Coordinated response efforts during large-scale incidents, working closely with partner agencies to share critical information quickly and accurately.
- Collaborated with various emergency services to ensure seamless communication during high-pressure situations.
- Served as a mentor to new employees, sharing knowledge and expertise to help them excel in their roles as Emergency Communications Specialists.
- Developed proficiency in various computer-aided dispatch systems, allowing for rapid adaptation to new technology platforms as needed.
- Maintained accurate records of all emergency calls, ensuring thorough documentation for future reference and analysis.
- Remained calm under pressure, providing critical support to citizens experiencing life-threatening emergencies while simultaneously managing other ongoing incidents effectively.
- Managed multiple communication channels simultaneously, maintaining a high level of situational awareness at all times.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Education
Associate of Science - Nursing
Purdue University Global
West Lafayette, IN09.2024
No Degree - Biology
University of Southern Maine
Portland, ME2000
No Degree - Pre-Medicine
Salem College
Winston-salem, NC1998
Skills
- Data Entry
- Customer Service
- Data entry expertise
- Time Management
- Dedicated Team Player
- Verbal Communication
Timeline
Office Associate II
Maine State Police
01.2017 - 07.2023
Emergency Communications Specialist
Maine Department of Public Safety
12.2012 - 01.2017
Associate of Science - Nursing
Purdue University Global
No Degree - Biology
University of Southern Maine
No Degree - Pre-Medicine
Salem College
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