Gailya Niemeier
Orrick,MO
Summary
Dynamic professional with a proven track record at Direct Transit, excelling in customer service and conflict resolution. Demonstrated strong decision-making and attention to detail while managing high-stress situations. Enhanced data tracking processes, significantly improving operational efficiency and client satisfaction. Committed to fostering positive relationships and promoting teamwork in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Dispatcher
Direct Transit
05.2018 - 12.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of clients
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Office Secretary
First Class Cars
09.2014 - 04.2017
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
- Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained a well-organized filing system for easy document retrieval, improving overall office productivity.
- Streamlined invoice processing by establishing an organized system for tracking payments and due dates.
Education
High School Diploma -
Excelsior Springs High School
Excelsior Springs, MO05-1979
Skills
- Customer service
- Data entry
- Decision-making
- Attention to detail
- Time management
- Problem-solving
Timeline
Dispatcher
Direct Transit
05.2018 - 12.2024
Office Secretary
First Class Cars
09.2014 - 04.2017
High School Diploma -
Excelsior Springs High School
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