Gailyn Cyphers
Colorado Springs,CO
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
16
16
years of professional experience
Work History
Assistant Branch Manager
PNC Bank, NA
Lancaster, PA
10.2012 - 12.2023
- Trained and mentored highly effective teams to meet corporate service standards.
- Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
- Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
- Designed sales and service strategies to improve revenue and retention.
- Analyzed financial data and prepared reports on the branch's performance for senior management.
Sales Associate
Raymour & Flanigan
Watertown, NY
10.2007 - 10.2012
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Education
Some College (No Degree) - General Studies
Pikes Peak Community College
Colorado Springs, COSkills
- Banking
- Financial Product Advisement
- Customer Retention
- Risk Management
- Strong Leadership
- Staff Development
- Revenue Generation
Accomplishments
- Market All Star in achieving highest standard of customer service
- I-LEAD award received 2022
- Managed a training Branch for region
Affiliations
- Cooking
- Gardening
- Traveling
Timeline
Assistant Branch Manager
PNC Bank, NA
10.2012 - 12.2023
Sales Associate
Raymour & Flanigan
10.2007 - 10.2012
Some College (No Degree) - General Studies
Pikes Peak Community College
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