Gaines Wilson
Columbia,SC
Summary
Results-oriented individual with deep understanding of public relations and writing expertise. Experience in creating public relations/marketing campaigns, creating case studies, solving corporate problems and strategizing to prevent future issues from arising. Experience in writing for public relations such as newsletters, releases, FAQ sheets, and statements.
Overview
6
6
years of professional experience
Work History
Server
Outback Steakhouse
03.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Floor Staff Member
AMC Theatres
09.2021 - 07.2022
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
Front Desk Associate
CVS Pharmacy
07.2021 - 07.2022
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while going through check out process
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Floor Staff Member
Regal Cinemas
06.2018 - 07.2021
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
Education
Master of Arts - Communications
Arizona State University
Tempe, AZ (Online)08.2025
Bachelor of Arts - Public Relations
University of South Carolina
Columbia, SC08.2024
High School Diploma -
Boiling Springs High School
Boiling Springs, SC05.2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Public relations writing
- Conducting comprehensive research
- Forming strategic communication plans
Timeline
Server
Outback Steakhouse
03.2023 - Current
Floor Staff Member
AMC Theatres
09.2021 - 07.2022
Front Desk Associate
CVS Pharmacy
07.2021 - 07.2022
Floor Staff Member
Regal Cinemas
06.2018 - 07.2021
Master of Arts - Communications
Arizona State University
Bachelor of Arts - Public Relations
University of South Carolina
High School Diploma -
Boiling Springs High School
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