Gaitrie Singh
Schenectady,NY
Summary
Thoughtful and organized multitasker with 3 years of customer service and office assistant experience. Able to self-motivate, prioritize, and effectively work to complete many tasks calmly under pressure. Strong Communication and Interpersonal skills. Passionate about helping people find efficient and creative solutions. Dedicated Office Assistant, skilled in managing technology and organizational skills. Fantastic written and verbal communication skills and effective time management. Also approximately 1 year of experience supporting individuals with intellectual and developmental disabilities. And with an internship at Pioneer, gives methe ability to understand and operate in a financial institution.
Overview
2
2
years of professional experience
Work History
Office Assistant/Customer Service Representative
Easy Method Driving School
2022.06 - Current
- Respond to customer inquiries quickly via phone, email, or in-person.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Inputting Data to DMV(Department of Motor Vehicles)
Compliance / Retail Banking Intern
Pioneer
2023.06 - 2023.08
- Learned about and participated in client facing retail banking, acting as a bank teller, and having the unique opportunity to shadow other roles to see first-hand delivery of the financial services industry.
- Opportunity to pair retail branch work with time in back office, working closely with Retail Administration on several projects, including audits, compliance and risk, project management and future banking programs.
- Participation in small classroom presentations with 6 Pioneer's leaders, learning about ancillary products, programs and resources offered by Pioneer, and reinforcing the retail bank. These included Wealth Management, Insurance and Group Benefits, Business and Municipal Banking, Customer Care Center (back-office call center), Retail Banking, and Marketing.
- Tying together all the experiences and learning opportunities in a final project that was presented with commentary to senior leadership and Executive Team.
Direct Support Professional
Schenectady ARC, DSP
2021.07 - 2022.08
- Assisted disabled clients to support independence and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Provided compassionate and patient-focused care to cultivate well-being.
Education
Bachelor of Arts - Law (Pre-Law)
Hobart And William Smith Colleges
Geneva, NY05.2026
High School Diploma -
Schenectady High School
Schenectady, NY06.2022
Skills
- Communication and Presentation
- Time Management
- Analytics and Research
- Teamwork and Accountability
- Creatively and Innovation
- Strong Problem Solver
- Front Office Management
- Leadership
- Organization
Timeline
Compliance / Retail Banking Intern
Pioneer
2023.06 - 2023.08
Office Assistant/Customer Service Representative
Easy Method Driving School
2022.06 - Current
Direct Support Professional
Schenectady ARC, DSP
2021.07 - 2022.08
Bachelor of Arts - Law (Pre-Law)
Hobart And William Smith Colleges
High School Diploma -
Schenectady High School
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