Gaitrie Singh
Schenectady,NY
Summary
Detail-oriented and proactive professional with diverse experience in legal, compliance, and administrative roles. Proven ability to provide excellent customer service, support compliance initiatives, and assist with case management in both banking and judicial settings. Skilled in office administration, legal research, and documentation, with a strong foundation in regulatory compliance from my internship at Pioneer Bank. Experienced in the New York State Unified Court System, gaining hands-on knowledge in courtroom procedures and case preparation. Known for adaptability, strong organizational skills, and a commitment to accuracy in high-stakes environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Assistant/Customer Service Representative
Easy Method Driving School
Schenectady, USA
06.2020 - Current
- Respond to customer inquiries quickly via phone, email, or in-person
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Student Aide I
NYS Unified Court System
Schenectady, USA
06.2024 - 08.2024
- Supported court clerks, attorneys, and administrative staff in managing case files, ensuring accuracy and confidentiality across all documentation
- Observed and took notes during various court proceedings, including arraignments, hearings, and trials, gaining insights into courtroom procedures and legal arguments
- Conducted legal research on case law, statutes, and court rules to assist with case preparation and procedural compliance, contributing valuable information to support active cases
- Assisted in drafting and organizing legal documents, preparing dockets, and managing exhibits for trials, helping maintain seamless court operations
- Engaged in regular briefings with legal professionals to discuss ongoing cases, fostering a deeper understanding of judicial decision-making and the intricacies of legal practice within the New York State Unified Court System
Compliance / Retail Banking Intern
Pioneer
Albany, USA
06.2023 - 08.2023
- Learned about and participated in client facing retail banking, acting as a bank teller, and having the unique opportunity to shadow other roles to see first-hand delivery of the financial services industry
- Opportunity to pair retail branch work with time in back office, working closely with Retail Administration on several projects, including audits, compliance and risk, project management and future banking programs
- Participation in small classroom presentations with 6 Pioneer's leaders, learning about ancillary products, programs and resources offered by Pioneer, and reinforcing the retail bank
- These included Wealth Management, Insurance and Group Benefits, Business and Municipal Banking, Customer Care Center (backoffice call center), Retail Banking, and Marketing
- Tying together all the experiences and learning opportunities in a final project that was presented with commentary to senior leadership and Executive Team
Education
Paralegal Studies - Law
Daemen Univeristy
Amherst05-2026
High School Diploma - International Baccalaureate English, IB Spanish, IB History, Theory of Knowledge, IB Mathematics - Applications and Interpretations, IB Sports Health and Exercise, and IB Biology
Schenectady High School
Schenectady06.2022
Skills
- Communication and Presentation
- Time Management
- Analytics and Research
- Teamwork and Accountability
- Creatively and Innovation
- Strong Problem Solver
- Front Office Management
- Leadership
- Organization
Certification
- Legal Technology Certificate
- WestLaw Research Certificate
Timeline
Student Aide I
NYS Unified Court System
06.2024 - 08.2024
Compliance / Retail Banking Intern
Pioneer
06.2023 - 08.2023
Office Assistant/Customer Service Representative
Easy Method Driving School
06.2020 - Current
- Legal Technology Certificate
- WestLaw Research Certificate
Paralegal Studies - Law
Daemen Univeristy
High School Diploma - International Baccalaureate English, IB Spanish, IB History, Theory of Knowledge, IB Mathematics - Applications and Interpretations, IB Sports Health and Exercise, and IB Biology
Schenectady High School
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