Susana Gomez
La Puente,Ca
Summary
Detail-oriented office assistant skilled in scheduling, customer service, and data management. Committed to enhancing operational efficiency and ensuring accurate documentation.
Proficient office assistant with over five years of experience in office administration and customer service. Strong abilities in time management and issue resolution, contributing to improved team effectiveness and client satisfaction.
Overview
9
9
years of professional experience
Work History
Office Assistant/Customer Service Representative
Bins 4 Less
La Puente, CA
01.2020 - 07.2023
- Organized office supplies and equipment to enhance operational efficiency.
- Assisted in scheduling meetings and coordinating appointments for staff.
- Managed incoming calls and directed inquiries to appropriate departments.
- Maintained accurate records of inventory and office expenditures.
- Maintained route/job lists to ensure accuracy for drivers and next-day scheduling.
- Used company software to support drivers and customers; trained staff on system functions when needed.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
Office Assistant/Customer Service Representative
Waste & Recycling Service
La Puente, CA
10.2018 - 12.2019
- Developed filing systems for improved document retrieval processes.
- Collaborated with team members to streamline administrative workflows.
- Implemented software tools to improve data entry accuracy and tracking.
- Supported onboarding process by preparing materials for new hires.
- Responded to internal and external communications via phone and email; processed service requests and billing inquiries.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
Data Specialist
Curacao
Los Angeles, CA
11.2016 - 10.2018
- Analyzed data sets to identify trends and insights for operational improvements.
- Developed and maintained data entry protocols to ensure accuracy and consistency.
- Collaborated with cross-functional teams to support project initiatives and strategic goals.
- Trained junior staff on data management systems, enhancing team efficiency and performance.
- Managed promotional setups, claims (spiffs/IR), and vendor funding processes; supported category performance analysis.
- Produced monthly commission and payout reports; submitted commission data to payroll for multiple programs.
- Generated reports using Cognos, Domo, and Excel to inform category decisions and audits.
- Onboarded and maintained vendor account profiles; collaborated with Business Manager on vendor agreements and audits.
Re Buyer Assistant
Curacao Retail
Los Angeles, CA
01.2014 - 11.2016
- Negotiated supplier contracts to optimize cost and enhance product offerings.
- Analyzed market trends to identify potential sourcing opportunities and inventory adjustments.
- Developed strategic relationships with vendors to ensure reliable supply chain performance.
- Implemented inventory management systems to streamline procurement processes and reduce lead times.
- Supported product managers with inventory planning, allocations, and assortment maintenance across stores.
- Coordinated transfers and replenishment to maintain store inventory levels; collaborated with visual merchandising for product availability.
- Managed pending orders, resolved missing item issues, and assisted with P-line reporting.
Education
Medical Billing And Coding - Medical Billing And Coding
DeVry University
Chicago, IL05-2025
Business Office Administration - Business Administration
UEI College
El Monte, CA12-2011
Skills
- Office administration & scheduling
- Customer service & issue resolution
- Data entry, reconciliation & reporting (Excel, Cognos, Domo)
- Vendor onboarding & account maintenance
- Time management & attention to detail
- Technical proficiency with office software and internal systems
- Basic medical billing & coding knowledge (CPT, ICD, EHR)
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Office Assistant/Customer Service Representative
Bins 4 Less
01.2020 - 07.2023
Office Assistant/Customer Service Representative
Waste & Recycling Service
10.2018 - 12.2019
Data Specialist
Curacao
11.2016 - 10.2018
Re Buyer Assistant
Curacao Retail
01.2014 - 11.2016
Medical Billing And Coding - Medical Billing And Coding
DeVry University
Business Office Administration - Business Administration
UEI College